Pronto Insurance

"Never use Pronto. Read contract carefully. Require printed version before signing ."

"Jackie is awesome Great help out of the Houston Texas location"

"Horrible experience and the nightmare is still ongoing. I got Pronto April 16 (2023) knowing that their coverage was not the greatest in the market. I was trying to save money so the price seemed economic. Upon signing up their system double charged my card (110 + 110). The following day after adding the insurance info to my Uber and Doordash accounts, I'm notified by these accounts that my insurance info is not being accepted by their system. I called Pronto to one of their 3 locations in AUSTIN and they inform me that they don't have coverage in Travis county. This caught me by surprise because their system never mentioned this when I signed up and because of the locations they have in the city.. it didn't make sense. I asked them to cancel the policy and process both refunds. The insurance situation caused my Uber and Doordash accounts to be deactivated (doordash acct is in 3 month lock) because adding and removing the insurance info was flagged as suspicious activity..I finally got my Uber back on 5/18. That means I was w/out work for like 3-4 weeks. Their double charge when I signed up and being without work afterwards affected my rent payment, light payment, groceries.. the refund for the double charge was finally processed on 5/3 this was 18 days after it had been originally charged. I called in again to ask what was happening with the second refund and demanded this was processed immediately because I had already waited more than their "7-10 days" they said they would report my account to be reviewed since I had been waiting so long, for it to be expedited and that someone would contact me - that did not happen. Finally on 5/18 I received a check in the mail dated 5/16 meaning they waited a whole month from when I canceled to issue it out.. now Walmart, Heb and other places have not allowed me to cash the refund check because it "cannot be read" and others because it's an insurance check.. its was only 110 for them but for me it cost me over $1,000 in overdue fees, lost wages and lost time. I'm still trying to see what to do with this check.. I'll probably frame it as a reminder that "cheap isn't better"."

"Walked in for a renter's insurance. Lady didnt know, so i asumed she called her coworker. Hung up with her and took another call. As i waited there... if this is the customer service before i even buy an insurance policy. I can only imagine the customer service when im a customer. No, thank you."

"I haven't had to deal with them because of an accident yet, and let's hope I don't have to. However they got us the best Straight Out of the multiple multiple places that we called trying to find a decently pricedthey got. John was great on the phone with me as well as in person with my boyfriend super polite super knowledgeable. Overall very happy so far!"