Washington University Ear, Nose and Throat - Illinois
19 Wolf Creek Drive, Swansea, Illinois, United States
About the Washington University Ear, Nose and Throat - Illinois
Washington University Ear, Nose and Throat - Illinois is a premier medical institution specializing in the treatment of ear, nose, and throat conditions. Located at 19 Wolf Creek Drive in Swansea, Illinois, this facility offers top-notch medical care and services to patients in need of expert ENT treatment. Whether you require a routine check-up or a more complex procedure, the dedicated team of doctors and healthcare professionals at Washington University ENT - Illinois are here to provide you with the highest quality care. Visit us today for all your ear, nose, and throat health needs.
Photos of Washington University Ear, Nose and Throat - Illinois
United States, 2355, 19 Wolf Creek Dr, Swansea, IL 62226, United States
Opening hours of Washington University Ear, Nose and Throat - Illinois
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of Washington University Ear, Nose and Throat - Illinois
"Their nurse practitioner is not personable and did not care for my needs. I have had fluid buildup in my right ear for almost the past year and recently started affecting my left ear six months ago. I have had multiple appointments with them and multiple hearing tests which I feel as though was not required for my personal problem. She took a look inside of my ear for literally two seconds and told me that I “wasn’t hearing anything because there’s obviously no fluid inside of my ear.” I’ve been explaining to her that I would have episodes of vertigo, nausea, migraines, and hear swishing noises in my ear due to my fluid buildup/ear infection. She told me there was nothing more that she could do besides order a CT scan but insisted that I shouldn’t take it because it was “very expensive.” She also said “the noise in my ear isn’t swishing but it’s probably a heart beat sound, it can’t be swishing if their isn’t fluid in your ear.” I felt unseen and unheard and this problem is still ongoing. I don’t know if anyone here has any advice for what I should do or any other EMTs I can go to but if so, I would love to have great recommendations:)"
"I was referred by my primary MD to this facility. When I arrived (granted only 5 minutes BEFORE my appointment), I was asked for my paperwork. I reported that I did not receive any paperwork to fill out. The receptionist coldly stated that I would not have enough time to fill it out since my appointment was in 5 minutes and would have to reschedule my appointment. The fact that I had already taken time off work to be at this appointment and not even given the option to work on it as I waited or even if I had to continue filling out paperwork while I was in the examinjng room is ridiculous. Customer service was very poor. Needless to say, I rescheduled with another ENT in the area."
"Very disappointed with the service or lack there of. My daughter scheduled an appoint 1/30/23 to have tonsil stones removed. She is a young adult and I felt she needed to handle this from beginning to end (research, review, schedule, etc.). She did her research on tonsil stones and even made several attempts to remove them on her own. When she returned from her appointment she was almost in tears, as they didn't perform the service expected. She explained to me that she was basically given an evaluation and the doctor started to walk her out. She had to say to the doctor what about the removal of my tonsil stones. A poor attempt to remove them took place in our opinion and then suggests surgery, are you kidding me!! I called because I couldn't believe what she had told me and sure enough, on the billing evaluation was indicated and they took her $60 co-pay and billed our insurance. Had the audacity to say they didn't know she was there for tonsil stone removal, she should have told them. I had to finally say to them, I had a similar issue and know a little of what could have taken place to remove these stones. Disappointed and disgusted, as she is still having an issue and WE now have to address this with a different doctor. We plan to fight this visit to the end as it was wrong in so many ways, co-payment was not returned. The evaluation received was information she had already gathered from the internet."
"I absolutely will never go to this place ever again . First, they have no compassion what so ever for their patients.I called them when I left because I was in extreme pain. Yes, my mom called them too because she was upset and wanted to know why her child was in pain, and all the nurse seemed to focus on was how rude my mother was ! First off, my mother was never rude she only spoke facts . Second, my ear pain became so bad that I went to the ER, and their wonderful nurse practitioner told me that I not only had one ear infection, but the other one is now infected . So, now I have a double ear infection !First, they misdiagnosed my ear, and on top of that Made my ears hurt EXTREMLY bad . Please avoid going to this ent ."
"I have never had problems with my ears before. Infection popped up suddenly, and Dr. McGrady went over and above to take impeccable care of me. I cannot say enough about the great care I received."
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