St. Louis Behavioral Medicine Institute (Fairview Office) 331 Salem Place, Fairview Heights, IL 62208

"Really awful management and there is no “care” to speak of. They don’t have any way to talk to a human—they *may* call you back if you leave a number, but it’s like a message spoken into a void. Refills are often mishandled, their prescription system does not seem to communicate well with multiple pharmacies I’ve tried and there are always issues. They will cancel sessions last minute, but not accommodate unforeseen circumstances for needing to reschedule if there is an urgent, unforeseen issue within 24 hours as their policy states (unless I guess if you’re in the hospital). You can totally forget about getting records sent to anyone else. I’m actually trying to switch providers because of the sheer incompetence, negligence and disregard this place has for patients but I’ve been struggling to do that because they can’t get their act together/ couldn’t be bothered to send over records. Practitioners worth anything have left—Hoyt and Saini. Others like Knobeloch and Peebles are borderline incompetent. It’s a racket, stay away if you have any other options."

"Just got off the phone with the scheduling intake lead, Maria Boyd. She was incredibly kind and very efficient. Most places are about 6 months out and after explaining the dark place I've been in mentally for the last 3 years, Maria was quick to get me an appointment that was sooner rather than later. She was also very understanding. I can see why she's a lead! Thank you for your help and kindness!"

"Seek help elsewhere, or you stand the chance of feeling worse than where you started. In addition, you will lose months of time that could have been spent somewhere that cares. I was on a wait list for a few months. My first appointment was canceled due to the clinician leaving. They scheduled me with someone new, Laura. I saw her in early December. I actually really liked her. Nearing the end of the appointment, she says "I don't take medicare". They had my insurance the whole time. This should not have been an issue. So, I had to wait again. I met with Christina a month later. I saw her 5 times and never felt comfortable. She was hyper focused on diagnosing me vs working on my present day issues. Issues I truly needed a kind support through at the time. She actually told me talk therapy is not effective. She needed a specific method to help me, thus the need to diagnose. During this time I was set up with the nurse practioner for medication management. The week before the appointment with the NP, I canceled with Christina because I was more anxious working with her than not. I just wanted to reevaluate. Christina sent me an email stating she assumed I no longer wanted to work with her and she would refer me to another therapist. I did not respond because I have mental illness and my anxiety overtook me. I had no idea what to say. She just assumed. I felt like I'd done something wrong trying to take care of myself. Apparently my lack of response was not acceptable, and I was let go. My appointment with the nurse practioner was canceled the day before, and no appointment with a new therapist was ever made. I left a message as soon as I was canceled to reschedule, and nothing. In addition to these issues, I was required to complete intake paperwork four times. The exact same forms for every person they scheduled me with. I have a long history that is very stressful. They need a better system. It completely overwhelmed me to complete my history over and over again. I've worked with the mental health community for many, many years and I have never been so disappointed in an organization. They litterally put my life in danger. I am fortunate that my primary care physician is managing my medication until I find someone. I highly recommend Inizio Counseling for therapy. The only reason I left is my insurance. Whatever you do, don't give up on getting help over these people, and their unprofessional practices."

"A truly horrible place. After searching for help for a while I was referred here. My sessions were repeatedly canceled and I had no way to contact my doctor. You’re only allowed to call the front desk for some reason and yet when I called to refill my prescribed medicine, the front desk became extremely accusatory that I was trying to illegally get medicine. I had to go around their system to contact my doctor who sadly wasn’t surprised the front desk failed. I found out she dealt with this a lot and didn’t blame me for leaving as she was preparing to do so as well."

"Don't start here if you want continuous care! My daughter seen a doctor here that left and she was moved to Dr. Chi and what a disaster she started her on a medicine that was highly addictive and when we ran into a withdraw issue she tried calling the office multiple times to get help with no response so then I left a few messages for the doctor's nurse with no response. Well she ended up in ER and inpatient. Pretty poor operation when you are dealing with mentally ill patients. Guess that is why her old doc and counselor left this group. Update: I did reach out as you said below and no one has contacted me so does appear that your business cares just trying to save reviews."