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TMI Sports Medicine & Orthopedic Surgery - Arlington
3533 Matlock Road, Arlington, Texas 76015
About the TMI Sports Medicine & Orthopedic Surgery - Arlington
TMI Sports Medicine & Orthopedic Surgery in Arlington is a leading medical institution specializing in sports medicine and orthopedic surgery. Located at 3533 Matlock Road in Arlington, Texas, this facility offers expert care for a wide range of musculoskeletal conditions and injuries. With a team of highly skilled doctors and health professionals, patients can expect personalized treatment plans and advanced surgical procedures to help them recover and return to their active lifestyles. Whether you are a professional athlete or simply seeking relief from chronic pain, TMI Sports Medicine & Orthopedic Surgery is dedicated to providing top-notch care in a compassionate and supportive environment.
Photos of TMI Sports Medicine & Orthopedic Surgery - Arlington
3533 Matlock Rd, Arlington, TX 76015, United States
Opening hours of TMI Sports Medicine & Orthopedic Surgery - Arlington
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of TMI Sports Medicine & Orthopedic Surgery - Arlington
"Front desk people never greet you with a smile or say hello. They are clearly not happy working there. They don’t have the knowledge it requires when dealing with multiple types of insurance. I have been charged anywhere from $0 to $35 to $60 co-pays. I tell them what I know my co-pay is and they ignore me and do it their way. I was told at my last visit that I had an over $200 credit! Shortly thereafter, I received an e-mail stating that I owe another $20? Physical therapy…..I’m grateful that I was able to have PT. ALL of the therapists and trainees are friendly and it shows they love what they do. HOWEVER if they have trainees there, you get tossed around from person to person and rarely get PT from your experienced therapist. They tell you to go start your exercises, but unfortunately the trainee’s aren’t updated with the current info on weights, bands, equipment or exercises that you have been using/doing. The inconsistency of the techniques is so frustrating. (Because they are training and no one is watching them train you). The experienced therapist is typically sitting at their work station on their phone or computer. Half the time you don’t know if you’re doing your exercises wrong. You are left to “rehab” yourself on your surgically repaired limb. It’s a busy place with a lot of rehab patients, and I get they have multiple patients at once. There is no excuse, period. Either hire more experienced therapists or don’t over book them so they can make sure the patient is properly rehabbed. In the long run the patients health and mobility depend on these people."
"I have nothing but amazing things to say about the physical therapy staff here. I attended PT for 8 months total before & after having hip surgery. I personally saw Emily who is fantastic, very knowledgable, and helped me meet my recovery timeline after some setbacks before I moved out of state. During this time I also got to know the majority of the PT staff, who I could tell truly cared about me, were invested in my life, and wanted me to get better. I have never met a more personable staff than this team of PTs."
"Highly recommended. I went here after my previous physical therapist told me that there was nothing he could do to make my plantar fasciitis better - he sent me home with zero exercises and I had to seek a second opinion from other doctors to find there were in fact so many stretches I could do to make it better. I went to TMI since I read they’re focused on sports/athletes so they definitely would be better informed. My therapist at TMI usually juggled more than one patient at a time but she did it very efficiently. This location has good equipment too, and I still do a lot of the exercises they taught me last year. I moved to another state so I couldn’t finish my recommended sessions but I’m so glad for the time I got to be treated by them. I hardly experience pain in my heels now unless I skip my exercises for a while and strain my feet like dance for over an hour, and even that’s gone once I stretch."
"They have a great facility and their doctors, administrators, and therapists are incredible. I was going there for several months and worked with several people. All of them were professional, knowledgeable, and caring. They will push you and it will be worth it. They helped me avoid needing surgery and I regained 99% mobility."
"The provider was excellent and explained what my problem was with clear options for treatment. Wait times were minimal for appointments. I used their physical therapy center and within weeks was feeling much better. The physical therapist was juggling multiple patients but was doing a great job of managing patients. My main issue comes from the rest of the staff. I spent hours between the office and my insurance because the office was insisting that our insurance was requiring a referral. After many hours wasted on both ends I find out they weren't verifying the correct insurance. Once we got that cleared up and they used my insurance we got past that hurdle. Do NOT sign up to keep your card on file for appointments. They told me it's only used for checking in at the time of your appointment but I was getting charged the deductible the day before my appointment and I think most people would not be ok with the fine print that is sent in the email after signing up. When I tried to remove my card from their system it requires a lot of people to try to figure it out and took hours to resolve. They overcharged for one appointment and the front office staff didn't know how to apply the credit so I had to pay the full amount for the next appointment. When treatments and my appointment with the doctor was over and all claims were closed it was nearly impossible to get someone to refund me. I called and was told it would be noted to send a check and after a month I hadn't received a check so I messaged through the portal on October 20 and received a response on November 7. I made a call and spoke to someone on November 3 who said that they would have to get a manager to authorize the check and I should receive it in 10 days. I'm still waiting on November 21. So, actual provider care is wonderful but the support staff is going to be hit or miss."
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