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Texas Inpatient Pediatrics
13022 Jones Maltsberger Road, San Antonio, Texas 78247
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About the Texas Inpatient Pediatrics
Texas Inpatient Pediatrics is a leading pediatric hospitalist group located in San Antonio, Texas. Since 1997, our dedicated staff has been providing accurate and efficient care for children in the area. As San Antonio's first hospitalist group for children, we prioritize continuity of care and high-quality service, always following best practice guidelines. Our experienced team is committed to improving efficiency without compromising on patient satisfaction. Visit us at 13022 Jones Maltsberger Road for expert pediatric care you can trust.
13022 Jones Maltsberger Rd, San Antonio, TX 78247, United States
Opening hours of Texas Inpatient Pediatrics
Monday:
07:00 - 16:00
Tuesday:
07:00 - 16:00
Wednesday:
07:00 - 16:00
Thursday:
07:00 - 16:00
Friday:
07:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews of Texas Inpatient Pediatrics
"Very happy with the service I received. Dr. Gowan was very thorough in his examination and gentle with my son. Explained everything very well and made sure to answer all my questions before we left."
"We had Texas Inpatient Pediatrics for the birth of our son as the hospital providers. The Pediatrician was very thorough in their examination and also did a great job explaining the procedure that our son required. We had checked prior to birth to ensure that they would be in-network with our insurance. It was at that point when that was confirmed that I had my first interaction with Crystal in billing. She was great and emailed me personally confirming our coverage. After birth, we received a rather large bill for services rendered and I simply contact Crystal via our original email string and sent updated insurance information for our son and stated that I didn't think it had been processed, which understandably so because he didn't register as being on our policy immediately. Crystal responded immediately and said she'd get it processed and taken care of. She then followed up providing me an update with a new bill and an EOB from our insurance - definitely something she didn't need to do! I appreciated her responsiveness and how detail-oriented she was. I've been dealing with many different billing departments and she was by far the best!"
"Dr. Oziel Ortiz was kind, respectful, and patient with me. He explained my son’s illness in a way that was easy to understand, and then answered all my questions. He was gentle and playful with my almost 3-year old son which I am grateful for. No one likes to be in the hospital, but Dr. Ortiz, every single nurse we encountered, all the Patient Care Assistants, and each Respiratory Therapist were all so nice, pleasant, and sweet to both myself and my son. As a mother, it was a very scary 2-night visit, but I am so thankful we were brought to this hospital because they all took such wonderful care of my little boy!! Thank you Dr. Ortiz!!"
"I had an ongoing issue with a bill that my insurance processed incorrectly and left me with a rather large amount I owed. Crystal was so helpful. She called my insurance, had them re-process my bill which lowered it considerably and was very thorough and explained the whole process to me. My insurance has been giving me problems with this bill for a year and she got everything fixed in less than 30 minutes!"
"These people are completely incompetent. Avoid them at all costs. We received a bill from our son's birth 5 months after our hospital stay. They had the wrong address and my wife's maiden name on file - both of which I have no idea how they acquired. Then, we received a "Final Notice" that we would be reported to Collections if we didn't remit payment by the end of the month - just a week after we received the first bill! I called and set up a payment plan and submitted our first payment through my bank's online Bill Pay. Two weeks later, with the end of the month approaching, I noticed the check had still not come out of my account. TX Inpatient Pediatrics assured me they had not received the check yet, so I called my bank to try to figure our what happened. We decided it must have been lost or stolen, so I put a Stop Payment on the check, let TXIP know not to cash the check if they receive it, and make a credit card payment over the phone (because they don't have a way to pay your bills online). I receive a call the VERY NEXT DAY saying they've received the check. At this point, I'm livid. The lady who called was not apologetic at all. I guess this type of terrible customer service is just SOP at TXIP. Save yourself some major headaches and avoid Texas Inpatient Pediatrics like the plague."
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