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Urgent Care-Southeast Iowa Regional Medical Center, Fort Madison Campus
5409 Avenue O, Fort Madison, Iowa 52627
About the Urgent Care-Southeast Iowa Regional Medical Center, Fort Madison Campus
Urgent Care-Southeast Iowa Regional Medical Center, Fort Madison Campus is a healthcare facility located at 5409 Avenue O in Fort Madison, Iowa. This institution provides urgent medical care services to the residents of Southeast Iowa. The dedicated staff at this campus are committed to providing high-quality medical care in a timely manner. Whether you are in need of treatment for a minor injury or illness, or require immediate medical attention, Urgent Care-Southeast Iowa Regional Medical Center is here to help. Visit us today for compassionate and efficient medical care.
Photos of Urgent Care-Southeast Iowa Regional Medical Center, Fort Madison Campus
5409 Avenue O #120, Fort Madison, IA 52627, United States
Opening hours of Urgent Care-Southeast Iowa Regional Medical Center, Fort Madison Campus
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
09:00 - 16:00
Sunday:
09:00 - 16:00
Reviews of Urgent Care-Southeast Iowa Regional Medical Center, Fort Madison Campus
"Went here yesterday with a horrible ear problem they didn't act like they cared one nurse was great but no will not be going here again!! Didn't Subscribe me any medicine nothing push me out! Will not Recommend.. got second Opinion and they told me I needed medicine right away."
"I mean, I’m not one to write reviews but I’ve watched 3 family’s who checked in after me go in before me. I’ve been sitting here for almost 3 hours, and those people sat for an hour. I would understand if they were in a worse condition than I was in, but it looked like we all had a common cold. It’s frustrating to watch the people who came in after you get checked in and even LEAVE the clinic before you have been checked. I’d advise you to just go to the walk in clinic."
"My daughter recently chose to go to the Fort Madison QuickVisit as opposed to the walk-in clinic. Her first visit was Oct 17, 2022. Staff charged her a $35 "co-insurance". Our co-insurance rate is 10%. When she questioned as to an office visit costing $350, no one could give her an answer. She paid what they asked. She returned on Nov 4, 2022 (same sickness). This time, they requested a $30 "co-insurance", which she paid. Now, normally we pay AT MOST $10 for any office visit. She continued to be very sick and returned on Nov 7, 2022. This time, I contacted the front desk person and explained to her that I had checked MyWellmark and my daughter had met her out of pocket maximum and her deductible. I explained that our insurance company would pay IN FULL this visit and the two previous visits (at that time, no insurance claims had been filed by QuickVisit). The front desk person told me that because my daughter's claims were "pending" she had no way to verify what I was saying. I asked her if they would refund her what she had paid and she said my insurance company would send her a refund. This is not true, and it was also not true the claims were pending. No claims had been filed. When you file a claim, the insurance company pays the PROVIDER (the one who filed the claim). I told her I could very easily provide proof from Wellmark that the out of pocket had been satisfied and the deductible met. She then had someone from billing call me and she would NOT accept any proof from Wellmark that we owed NO COINSURANCE amount, and they AGAIN collected a $30 payment, and she was rude to my daughter (the PATIENT) because I had called and bothered her with questions she had not been trained properly to answer. Now, here we are. Wellmark has paid QuickVisit in full the over $900 they billed and guess what....no one can give an answer as to when or if they intend to refund the "co-insurance" they collected. The girl in the billing department told me that because they tested my daughter for COVID, that is why the visits were paid. No, it isn't. I am astounded by the true lack of training when it comes to billing and insurance knowledge. I am appalled that a medical office would employ staff that just makes up things to tell patients and who have no concern for obtaining the correct answer. Needless to say, we will NOT return. Warning: PLEASE READ YOUR EOBs. You have no way to know if you are paying the correct amount to them and you could possible have an overpayment. Good luck, you are gonna need it."
"The nurses and nurse practitioners and staff are always friendly and professional. We are very rarely held up there for an hour or more. It is quick and they get the results we need. Never any problems with not getting the prescriptions they order for us and have never been given a prescription I didn't feel like we needed."
"Spent half an hour in a line of 4 people to watch them check in one person. While listening to the endless chatter of the desk clerk (been there 20+ years, shes a fixture, etc) was slightly entertaining for the first 10 mins, chatter was not what I was there for."
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