The UPS Store,

3015 E New York St Ste A2, Aurora, IL 60504, United States

"I only come for Amazon returns (at the kiosk self served now). Most staff is friendly, and ready to help when I do traditional at the counter returns. However, one of the girls had a rude tone and told me to use the kiosk next time, even though the guy helping me literally offered to take my return right next to her. Plus, I had a question anyway."

"I recently had an unsatisfactory experience at UPS Store #3561 that I feel compelled to share. I needed to ship two letters and thought using UPS Express would be the best option. However, when I asked for two UPS Express envelopes, I was surprised by the response I received. An employee named Addison informed me that they couldn’t provide the envelopes for free. This policy was unexpected and inconvenient. In my previous experiences with shipping services, the cost of such envelopes is typically included in the shipping fee, especially for express services. I was particularly perplexed by Addison’s analogy, comparing it to not paying for produce at a grocery store. This comparison didn’t seem fitting as the envelopes are a part of the shipping service. Due to this policy, my shipping process was complicated, and I left the store feeling frustrated and dissatisfied. I hope this feedback encourages UPS Store #3561 to reconsider their approach to customer service and policies regarding shipping supplies."

"At this specific location, there is a fee for printing UPS labels, and they do not provide notarization services for driver's licenses and other photocopies, even if you possess the original documents. In contrast, other UPS stores offer notarization services for such documents."

"Visit the store just now like 15 minutes ago girls who are working there making me feel uncomfortable, even though I speak. Very good English. I was taking a print out for Arabic letters. The racism is on the finest level. Feel really pissed."

"No Notary services in THIS UPS STORE ONLY rest of the UPS stores specially one on W 75th St does do Notary so if you are looking for Notary services dont go here. Very disrespectful staff member specially old lady who told me to leave the store as I was talking with other guy who was helping me with address of other UPS store to go for Notary."