west elm

"The products at the store are good quality and I love the design there. This review is more so about this specific location. When I stopped in, I felt that the employees were a little too pushy. I just stopped in to browse and get some ideas and was immediately approached by someone who put a lot of pressure on me to look at samples and start designing. Of course, I was able to decline, and had that been the only instance in that trip where I felt that an employee was being overly enthusiastic, I would have given it a pass, but it felt as though I was approached by an employee every time I stood and looked at something for more than 5 seconds. It was enough that I left and decided to browse online instead."

"PLEASE Google west elm reviews before you purchase from West Elm! I wish that I had seen the reviews before making an investment in West Elm furniture. I have an Andes Couch that is collapsing others have complained that they have quality issues. The photos attached show the base which has caved an entire inch. I purchased my furniture in the store because they said that they can help if you buy in the store. Unfortunately, this is no longer the case. I was told that "they can no longer help me because support has been removed from their system" Cute furniture but very poor quality. I am sharing my experience in hopes that this does not happen to someone else. I purchased almost all of my apartment furniture from West Elm Oakbrook. All furniture was purchased ~2 years ago. Andes Couch: I purchased the Andes couch and have only had it for two years. I live alone and am very careful with my furniture, the frame is collapsing in the middle. This is a known issue that I discovered while researching ways to fix it. Lamp Shades: The bottom of the lamp shades has ruined my nightstands. Kind of disappointing that the fabric would bleed and a west elm lamp would ruin my west elm night stands. The bed: The fabric also bleed onto my wall. It makes me wonder what types of materials are being used in the production of the bed. Since this purchase is ~2+ years maybe there is something that has changed. At this time, I would say do not purchase anything you hope to keep more than a few years."

"Friendly staff members whom are always ready to help with any questions. Large floor space to accommodate a good number of online catalog merchandise that can be seen in person. This store is particularly good at updating the displays in keeping with the change in seasons."

"Went here looking to pick up some towels that we saw online. Turns out they don't have a bath section in this store. Oh well, at least it's fun to look around here."

"We love this place. Almost all of our living room and office furniture is from West Elm. Definitely get the white glove delivery. Totally worth it. In pictures: -Andes Sectional Couch -Modern Media Console (80") -Curvilinear Mid-Century 2-Light Long Sconce -Metal Frame Arched 74" Floor Mirror, Antique Brass -Cooper Mid-Century Leather Swivel Office Chair -Streamline Bookshelf (96") -CB2 SAIC Wave Desk"