Steinhafels,

569 North Milwaukee Avenue, Vernon Hills, IL 60061

"Bob is the man! He truly cared to assist us in getting furniture for our home. He asked very good probing questions to meet our needs. Am thinking of coming back soon. Prices are reasonable and service is easy."

"I have never seen such a use case of terrible management and client treatment in my life... So begins the Saga of the Steinhafels, I sincerely wish I fabricated any part of this story. I arrived with my sister to pick out a bench to sit on when taking shoes off. The first salesman was distinctly unhelpful. When I had picked out the bench I liked, I asked to put it in my car and he told me, “no, there are 2 left at the warehouse (it was a closeout) and it’s their policy to sell those first”. I said I understood but really wanted to take that one, would your manager be willing to make an exception if I were to pay full price for the floor model”. He said no and I asked him to go ask the manager, to which he replied, “I already know what he’ll say so there’s no point. All our furniture requires assembly and selling the floor model only happens when the warehouse inventory is gone”. I said fine and I would look around before making a decision, in some disbelief that a higher end furniture store sells their furniture ikea style. End part 1 After looking around not finding anything I liked better, I went back (stupidly) but was greeted by an associate who was slightly more helpful. After going back to the aforementioned bench, I proceeded to have a similar conversation with this gentleman, also asking him to speak with his manager about making the exception. This conversation was interrupted by another salesman coming over, stating he’d overheard our previous conversation and already asked the manager who said no, the furniture requires assembly and selling the floor model would take away man hours from other projects. At that point I accepted my fate and paid for the bench, which I was promised would be ready for pick up that Saturday at 10 AM. End part 2 Saturday comes, I’m running late and on my way to Vernon Hills to pick up the bench. I received a call at 10:45 AM from a lady saying that due to the snowstorm on Friday, their truck hadn’t come and the bench was still inbound. At this point I mentioned I was already on the way, there are only 2 left in the warehouse, and I would kindly ask that they let me take the floor model. She said that because the furniture required assembly, that wasn’t possible. I pleaded that she ask anyway and she offered to call me back…… which she did…… another hour later…. To tell me no again. End. Part. 3 Sunday afternoon I got a call from Steinhafels saying my bench was most certainly there and ready for pick up. At long last, I drove out on a Sunday afternoon to finally get my bench. I have a sedan but figured the box ought to fit as the bench comes in pieces….. The guy brought out the box, which was huge! After taking out my car seats, rearranging my car and fitting it in by the grace of God, I finally looked at the guy and said, “why is this thing in such a big box?” “Aw yeah, this whole line of furniture comes pre-assembled”"

"We were able to comfortably shop here without employees looking over our should the whole time like other furniture stores. Eventually, we found Calvin to help us out and he was extremely informative and helpful. He put himself in our shoes to help us come to the best decision without being pushy or pressuring us. All the way through the entire process he was very pleasant to work with and we feel confident in our purchase because of him."

"Great experience with friendly, helpful sales folks and a HUGE selection. Prices were fair and financing was available."

"Bob there is great, he took his time helping us and was the only person who acknowledged us when we came in. We entered and 2-3 sales people who first saw us did not even come up to ask if we needed anything. Bob's outstanding service definitely convinced us to go home with something the same day."