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Mercy Emergency Department - Mercy Hospital St. Louis
615 South New Ballas Road, St. Louis, Missouri 63141
About the Mercy Emergency Department - Mercy Hospital St. Louis
Mercy Emergency Department at Mercy Hospital St. Louis is a state-of-the-art healthcare facility located at 615 South New Ballas Road in St. Louis, Missouri. As a part of the renowned Mercy Hospital network, our emergency department is dedicated to providing high-quality medical care to patients in need of urgent treatment. Our team of experienced doctors, nurses, and medical staff are available 24/7 to deliver compassionate and efficient emergency care to individuals of all ages. With cutting-edge technology and a commitment to excellence, Mercy Emergency Department is a trusted provider of emergency medical services in the St. Louis area.
Photos of Mercy Emergency Department - Mercy Hospital St. Louis
615 S New Ballas Rd, St. Louis, MO 63141, United States
Reviews of Mercy Emergency Department - Mercy Hospital St. Louis
"Nightmare!!!! I thought DePaul was bad, so did my moms doctor(told mom if your going to de Paul just go home) they are so much better. Go anywhere else!!! They do not care, mock patients(young long brown haired techs) are combative and on a power trip. We were in the hall all night, 13 hours and I can’t believe what I recorded them saying and doing. It was so bad, I could go on and on but really don’t want to relive it again. Picture of tech that transferred my 75 year old mom to her room after 13 hours while she sped walked and lost me. Mom mother was afraid, getting jerked around and almost crashed into a cart by her. Look at video."
"I'm pregnant and went to the maternity center instead of the ER like I also do. This time they wouldn't see me because I was having issues with my heart rate and trouble breathing. They sent me to the ER. If I knew I was going to be thrown in with everyone else I wouldn't have come here to this awful location. I would have went to Mercy South or SSM St Clare. Now I'm just sitting here in the waiting room, going to be here a long time. Hours of waiting..... the nurses have been nice but I wish there was a way I didn't have to sit with everyone else with the sicknesses."
"Worst ER I have ever been too. Staff is terribly rude to patients. I have never seen so many employees talk bad about patients in front of other patients. I saw multiple patients get treated with so much disrespect, especially the elderly patients. The supervisor at check in takes award for most unprofessional. They lost the test samples and acted like oh well. I hope everyone gets accurate test results. It's clear they only work for a paycheck and DO NOT CARE for patients. I could list each patient and how they were treated poorly. My dog gets treated better at the vet. I know nothing will get done about this and it will continue, but I will spread the word. Do not go here if you can help it. If location is the issue then go to Missouri Baptist. Noone should be treated the way I saw people getting treated. Busy is not an excuse."
"The only reason I gave one star is because you have to give at least one star. I was at Mercy this past Sunday. I’m am in recovery. I have been sober for 4 1/2 years. Although I know I played a part in the way I was treated, I went to that ER many times in my active alcoholism, active alcoholics and active addicts are extremely difficult at least I know I was. But the ER doctor looked at my history and labeled me a drug seeker before he even met me. I was discharged with a 211/122 blood pressure and that is on 50mg blood pressure medication. I have a history of diverticulitis, I was in extreme abdominal pain, and blood in my stool. But none of that mattered he had me labeled before he met me. I didn’t drive and didn’t have my wallet to pay for a cab. My nurse said they could get me a voucher. At midnight a social worker came in and said I don’t qualify for any vouchers but the would give me a buss pass but the bus doesn’t come till 8am. Mind you I waited 4 hours in the waiting room while I watched several patients get taken to a room and they got there after me. I realize it is not first come first served it’s based on severity of needing to be seen. But none of them looked severe, but I don’t know that. I had to call my daughter to pick me up at 2am to the same hospital her Dad died in very recently. She also had a final first thing Monday morning. She lives 45 minutes away. I will never go to Mercy Hospital again. I wish they had a program where people in recovery could talk to the Dr’s and Nurses so the could see WE DO RECOVER!!!"
"Not sure what the other hospitals are like, but these wait times are absolutely ridiculous and should have been addressed by leadership. ER techs are nice and accommodating best they can, but 10+ hrs in emergency, and allegedly still no beds. What's the point? Clearly not diagnosing and transitioning patients to proper area effectively. Triage in waiting room, breach of PII/PHI (name, birthday, vitals discussed in open waiting area). Hospital leadership should be ashamed and addressing its bandwidth limitations before they are presented with lawsuits. Hospital responds to reviews with potential interview... clearly they fall short, as i am experiencing feedback from over a year ago. I have to assume, they don't care. I will try to refrain from this hospital going forward."
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