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St. Luke's Des Peres Hospital
2345 Dougherty Ferry Road, St. Louis, Missouri 63122
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About the St. Luke's Des Peres Hospital
St. Luke's Des Peres Hospital is a leading healthcare institution located at 2345 Dougherty Ferry Road in St. Louis, Missouri, United States. As a full-service hospital, St. Luke's Des Peres Hospital is committed to providing high-quality medical care to patients in a compassionate and professional manner. With state-of-the-art facilities and a team of experienced healthcare professionals, this hospital offers a wide range of services including emergency care, surgeries, diagnostic imaging, and specialized treatments. Patients can trust St. Luke's Des Peres Hospital to deliver exceptional care and support for all their healthcare needs.
Photos of St. Luke's Des Peres Hospital
2345 Dougherty Ferry Rd, St. Louis, MO 63122, United States
Reviews of St. Luke's Des Peres Hospital
"Emergency room care is excellent, the staff and doctors are excellent, the billing department struggles and is definitely the weak link. I ended up in the emergency room for a back injury, was attended to immediately, and the staff was amazing. I ended up needing back surgery, the surgeon Kevin Rutz was great, his staff great, all the nurses, great. Post OP I get invoices for what insurance will not cover and I pay them. A month later I'm getting emails saying I still owe for unpaid invoices and am going to be sent to collections if I don't pay or set up a payment plan. I contact their billing customer service and I'm told I've received three invoices and only one has been paid. I check with my bank, and they say all three have been paid. So, I'm told to wait a week by billing because maybe something hasn't cleared internally at the hospital and to call back if I get another email. The following week I get another email, so I call customer service again and this time I'm told the two that showed unpaid the week before is now showing paid, and the one that showed paid is now showing unpaid. It was recommended by customer service that I go to my bank and get proof that the checks cleared. So, I travel to my bank, they give me proof of payment and I call customer service back. This time I'm speaking with Lisa and within 30 seconds of looking at the account for the first time says, I'm sorry, for some reason you have an open credit that hasn't been applied to the account. The credit just happens to match the balance of the unpaid invoice. So, after three phone calls and a trip to the bank, my account was paid in full, from the checks that were mailed the month before. Kudos for Lisa being able to figure it out and completing the transaction. The other two that I spoke with need additional training. I would definitely go back for medical treatment, I've had four surgeries in that hospital, all have been successful, and the medical staff has been great. I just don't trust the billing department at this point."
"Reception staff is friendly and helpful. Nurses amd surgeon were amazingly talented and caring and kept me informed throughout my loved ones surgery. Clean hospital and parking lot/grounds impeccable."
"I was admitted, treated and discharged within an hour and a half of getting here. This place is awesome. I will never go anywhere else. Michael the respiratory therapist is awesome and made me smile even though I wasn’t feeling well. They exceed my expectations every time. Thanks for being awesome!"
"Many experiences with kind and proactively helpful staff at this hospital: the receptionist offering directions, the nurses (on and off duty) checking in to make sure we got updates on our patient in surgery, the custodial staff giving advice about the waiting room phone, the surgeon taking time on multiple occasions to answer questions and explain the procedure, outcomes, and next steps. There's a lot going on at this hospital, but in many ways it felt quiet with reception areas basically shut down for evenings and the weekend, and very few of us in the surgical center's waiting room. Appreciated the free coffee and tea in various waiting areas and many easy-to-find restrooms. The cafeteria's open for breakfast and lunch, plus a (fairly intuitive) 24/7 self-service market for snacks and refrigerated sandwiches, salads, etc. A little challenging to find space to stroll (inside or outside) if you want to move around while passing time, and it would be nice if there were sidewalks connecting all the various parking lots, but we managed to cautiously do laps through the lots and crossed paths with a couple other folks doing the same. There was ample parking relative to the main entrance when we were there."
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