Crate & Barrel

"Very attentive staff to my needs. Had to order my item- because it was advertised only online, but loved being in the store - it's amazing."

"Everyone here is so helpful. I buy and return a lot because I want my space perfect and they are always so helpful."

"***They lie BEWARE***Ten days ago I purchased a king size bed from the NorthBrook store. I was unable to purchase a mattress because they didn't have any available. I did pay an additional fee for inside delivery and setup was included disassembly of the old bed. The store staff assured me that their employees would do the setup and delivery. I booked a delivery appointment for ten days in the future so I could be the first delivery of the day. The store clerk told me that I would get a text message the night before as confirmation. No confirmation came. The delivery day I tried to use their internet system to see the status. All the online system gave me was the delivery was scheduled for today, no time given. I called their customer service 1 800 number and waited a little over 30 to speak to a women who was unable to tell me any information about the delivery. At 3:00 pm I get a call out of the blue from a delivery service that they will be at my house in ten minutes. Luckily I was home. A third party delivery service came but said that they do not do full inside setup because the store had not paid for it. I contacted the Northbrook store and spoke to a woman who said she was a manager. She looked up my order and said that the associate who placed my order was new and not fully trained. She said she was sorry that what I was told was wrong. I asked her what she was going to do about it and she said "nothing." "If you don't want it return it. She would give me a partial refund" So I ask the delivery service to unpack the bed to see if it is all there. We found missing pieces, no slats or mountings. So I paid $3,000.00 for a bed on the northshore only to find that the women that work at Northbrook Court Crate and Barrel do whatever it takes to make a sale, including lying about services paid for and products offered. BEWARE."

"This Crate and Barrel is one of my favorite stores to visit on weekends. They have a large space with great selection of kitchen and furniture items. We can often find nice pieces or good deals here. The staff is always helpful and attentive, making your shopping experience enjoyable."

"Maggie was wonderful. She helped me pick out a nice wood table. Delivery within 10 days. Messages on day of delivery regarding status and time were great. Right on schedule. Two delivery guys were polite fast and friendly. Will shop here again."