Carol House Furniture

"Margie Johnson is a fantastic consultant to deal with. I thoroughly enjoyed meeting her and our time spent on business."

"Ashley at the Valley Park location was amazing. She greeted us, and when she found out that we just wanted to look around on our own, she immediately set us free to do so. When we were ready for help, she was extremely knowledgeable and helpful. We couldn't be happier with our experience with her, and will certainly seek her out when we're ready to make another purchase."

"Want to share our excellent customer service we received . When we went to the Valley Park showroom we met our salesperson, Andrew, by mere chance and did we find the right person . He asked the important questions with ZERO high pressure then went about showing us our options . We found our living room furniture then on a subsequent visit we sought his advice on an area rug as to if it would match the palette of our accent wall. While the rug we decided on it wasn’t in stock Andrew was able to locate one and when we received it the advice he shared was spot on . We received our furniture and at the offset it didn’t have the same feel as the one in the showroom so we returned on January 6th to share our concerns . He shared that the showroom item was a sleeper sofa and the sit would feel different with the one we chose . In retrospect we recalled he DID share with us the difference in feel between the two items . We were asked if the sleeper was the item we preferred and through his efforts it was able to be exchanged . We went in a Saturday which is a busy time and the customer service office was naturally busy . In his efforts to make sure the exchange could be accomplished he solicited the assistance of store manager Mike Loewstein and between these to gentlemen’s extra effort we were able to have our wishes met AND exceeded. In today’s world where customer service often times is an afterthought they went above and beyond . If you want great value , pricing and quality this is the place we recommend but if for some reason your still not sure to shop with Carol House the excellent quality service they provide will and should seal the deal ! Much thanks to Andrew and Mike for their efforts and look forward to future purchases there ."

"You would think that for the price it would be higher quality furniture. But as stated by even their own sales people, most (if not all) of their product is made overseas. We had issues with our tables finish after a few weeks and finally realized it's just cheap veneer, not hardwood like the salesman stated. Will never shop here again. I've seen better furniture at Ashley. Edit to the response: I guess your merchandise is made from a different part of China as I find myself needing to replace it already. I’ve purchased from Ashley numerous times and have never had an issue. However, I happened to find a table set I preferred the look of at Carol House. I’m confused as to why water has been brought up? I take great care of my items no matter what the price is, and am very knowledgeable that if one would leave water sitting on any wood there would be a chance of ruin. Thats not the case here, just cheap quality. I should have stuck with the customer care and quality that Ashley provides."

"What a HUGE show room. This Carol house furniture has a astounding amount of floor space, is very clean, and has clearly marked prices. There could be a little more in the way of labels for browsing on your own but there is plenty of staff to help. They have price matching and financing options. There is a large selection and many different styles so there is definitely something for everybody here. Everyone was very friendly and helpful. I also appreciate they deliver everything assembled. Update: After waiting weeks for our custom order, they tell us they only deliver on two days of the week and that it could be any time between 9a-5p. That's not good for people who have jobs, so everyone."