Quest Diagnostics,

484 West Boughton Road, Bolingbrook, IL 60440

"The visit was easy and very fast. The woman was very gentle and did a great job! I will definitely visit this location again if I need additional blood rests in the future!"

"The technician had to stick me three times to draw 4 vials of blood. Today I have 2 large bruises where she did 2 of the draws. Qwest used to be a reliable place to have blood drawn, but I won't be back to this one."

"One of the worst experiences I have ever experienced. My appointment was for 2:30pm so I got there a little early. Checked in at 2:12pm. Was there for covid symptoms and made the appointment online without any issues. I waited about 10/15 minutes when Ana came out asking if I was there related to COVID. I responded with yes I am and to my surprise Ana told me that I needed to leave there facility because they don’t handle patients with covid symptoms. I asked her when this went into effect because I had just taken my husband for a test and his came back positive. Ana then proceeded to tell me that it was impossible because they don’t administer rapid test. I told her that I told yesterday at 8:30am and just got the results today at 12pm. Then diamond comes from a corner office and starts yelling at me telling me I need to be considerate because she has a family and is sick and has patients who come in who have heart problem and cancer. I informed her that I am very considerate and understood that’s why I was wearing a N95 mask before even walking in to the building. Ana tried to resolve the problem but Diamond instead on yelling through the closed door at Ana telling her she better not let me back there. I walked out and called corporate. While I was in the parking lot a gentleman walked in and 2 minuets later walked out and looked right at me and shocked his head in disbelief. Why they shared the incident with anyone is beyond me but I will never be back to such a rude unprofessional place"

"Fast service and clean office but the customer service could improve. The phlebothomist who saw my daughter was kinda rude at the beginning, then she was fine and did a painless job to my daughter. Checking in and getting an appointment was very easy."