Fairfield Inn & Suites by Marriott Kenosha Pleasant Prairie
10601 120th Avenue, Pleasant Prairie, Wisconsin, United States
About the Fairfield Inn & Suites by Marriott Kenosha Pleasant Prairie
Fairfield Inn & Suites by Marriott Kenosha Pleasant Prairie is a charming lodging institution located at 10601 120th Avenue in Pleasant Prairie, Wisconsin, United States. This cozy hotel offers comfortable and modern accommodations for guests visiting the area for business or leisure. With convenient amenities such as complimentary breakfast, free Wi-Fi, a fitness center, and an indoor pool, guests can enjoy a relaxing stay during their time in Kenosha. The friendly staff at Fairfield Inn & Suites by Marriott Kenosha Pleasant Prairie are always ready to assist guests and ensure they have a pleasant and memorable experience.
Photos of Fairfield Inn & Suites by Marriott Kenosha Pleasant Prairie
10601 120th Ave, Pleasant Prairie, WI 53158, United States
Reviews of Fairfield Inn & Suites by Marriott Kenosha Pleasant Prairie
"The king bed was too firm. Woke up repeatedly with a sore arm and shoulder. Marriott across their brands is very inconsistent with their beds. This is true at Fairfield, Springhill, and Courtyard. Courtyard use to TOUT how great their beds were. No longer. Cost cutting is evident. Breakfast bar was fine, but they can do much better with bananas. These were ready for a banana cake, and should not been served in this condition."
"This is a decent hotel close to where I needed to be for work. I had book the hotel for a month stay in a double Queen room. I have been here a week and requested two times for my room to be cleaned and fresh linens on the bed. It was not done. I called down to the front desk last night and asked for a complete cleaning to be done of my room while i was at work today. Sheets and wet towels were put on the table on top of my laptop and keyboard and left there. nothing was wiped and it looks like they might have taken a broom through the room and swept everything out into the Hall in front of my door that was in the room. I wish I could attach photos to this review. Very disappointed!!!!"
"I've stayed here a bunch of times for work. I stay here when my first choice is unavailable. There isn't much close by for food but the breakfast has always been pretty good. The rooms always seem to have some maintenance item that is off. I've had an alarm clock make static noises, a broken iron that took multiple attempts to get resolved, a broken soap dispenser, and on my last visit a room fan that sounded like a rave. Service wise the front desk is always friendly. Maintenance reports are hit and miss if they get dealt with. I had my credit card stolen on reservation and did not really feel like the local organization was bought in on resolution due to the reservation being through the central organization."
"Traveled with a group of 30,and we told them we needed breakfast early because we needed to leave by 7:30. They said no, probably it wasn't ready till 7. We paid for luggage handlers, which they didn't show up. So mostly was done by a couple of our people. But the hotel itself was very nice, and clean. Only about 4 years old."
"I've stayed in a number of Marriott properties and by far this was the worse experience. Around 5:00am I was awoke with loud noises. I thought it was another customer's room, so I called the front desk and was told someone would come up and check it out. I waited more than one hour and physically went to the front desk. I was told by Brian (on duty manager) that they were aware and informed the cleaning crew not to wash or dry clothes before 7:00am. So they knew the issue and falsely told me someone would come up and take care of the issue - integrity issue #1. Brian indicated he would only charge me $89 for the room, which didn't happen. I got my bill and it was $150 - integrity issue #2. Brian indicated I should talk with the manager, Chris Metke, and I called him (after I got home the next day) three times and he never called me back. I escalated the issue to Corp and they opened a complaint of which the on-site manager , Stacey Grulich, quickly closed as resolved the same day - 3rd Integrity issue! Today, Sept 28th I called and spoke with Stacey Grulich, who was argumentative and had no desire to listen or provide any additional service. She indicated they received complaints that the birthday party was too loud, as well. I didn't have or did not attend a birthday party at the hotel, so I had no clue as to what she even brought that up - totally unprofessional and rude! She also indicated that the staff have been trained on the incident and the room would no longer be in rotation. This is the 4th integrity issue, as I read several complaints that the same situation happened within the last two weeks - I posted the complaints below. Marriott's brand is being tarnished by these unprofessional and lack of customer service managers at the property in Kenosha, Wisconsin. I am requesting Corp leadership intervene and fix the situation before they lose more customers. See aforementioned feedback within the last several weeks: Customer - Worst stay ever Worst stay in all my years of traveling. At 5am, (which was 3am my time) I heard a jarring sound. It literally sounded like someone was trying to break into my room! I phoned the front desk and they apologized and said that someone had started the laundry. What?! They said it would stop in 3 minutes. It did. However, in 30 minutes after I went back to sleep, it started back again!!! I called again, and they apologized and said it wouldn't happen. It did. Over and over to where I could never go to sleep even with noise canceling headphones playing white noise. When I went to the front desk I told them what happened in person, and they said they were surprised that the night shift worker put me in this room (217). So it was a known issue!!! He asked if there was anything he could do to make it right. I said, you are in the hospitality business, you tell me! He again deferred to me. I said I just want to pay it forward and make sure that no human being would would stay in that room again!!! Marriott's response - Dear Rob, Thank you for taking the time to share your recent experience with us. We have removed that room from our inventory until a permanent fix can be established. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area Marriott's response - Jason Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Engineering leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the are I now have 2nd thoughts regarding all Marriott properties!"
-
LAKE VIEW LODGE
5683 Belden Lane, Boulder Junction, WI 54512, United States
-
Extended stay motel
3603 US-2, Florence, WI 54121, United States
-
The Yacht Club at Sister Bay
10673 Regatta Way, Sister Bay, WI 54234, United States
-
Marinette inn
N14856 Lanfear Rd, Amberg, WI 54102, United States
-
Bayview Resort
1145 S Bay Rd, St Germain, WI 54558, United States
-
Northwoods Lodge
3340 WI-139, Long Lake, WI 54542, United States
-
Shoreline Motel and Marina
12725 W Wisconsin Bay Rd, Ellison Bay, WI 54210, United States
-
Deer Run Golf Course Motel & Lakeshore Home
1885 Michigan Rd, Washington, WI 54246, United States
-
Waterfall Inn
11092 WI-42, Sister Bay, WI 54234, United States
-
SwedeInn
10631 Bluffside Rd, Sister Bay, WI 54234, United States
-
The Coachlite Inn
2544 S Bay Shore Dr, Sister Bay, WI 54234, United States
-
Scandinavian Lodge
10506 WI-57, Sister Bay, WI 54234, United States
-
Birchwood Lodge - Sister Bay
10571 WI-57, Sister Bay, WI 54234, United States
-
Eagle Harbor Inn
9914 Water St S, Ephraim, WI 54211, United States
-
The Dörr Hotel
2329 Mill Rd, Sister Bay, WI 54234, United States
-
Hummingbird Bed & Breakfast Door County
closed, WI 54210, United States
-
Carlson’s Europe Lake Guest House
520 Europe Lake Rd, Ellison Bay, WI 54210, United States
-
Waterbury Inn
10321 WI-42, Ephraim, WI 54211, United States
List of businesses, places and services in Wisconsin
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos