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Sonesta Simply Suites Chicago Naperville
300 Warrenville Road, Warrenville, Illinois, United States
About the Sonesta Simply Suites Chicago Naperville
Sonesta Simply Suites Chicago Naperville is a comfortable and convenient lodging option located at 300 Warrenville Road in Warrenville, Illinois. This modern and stylish hotel offers spacious suites equipped with full kitchens, perfect for extended stays or business travelers. Guests can enjoy amenities such as free Wi-Fi, a fitness center, laundry facilities, and a complimentary breakfast. The hotel's central location provides easy access to nearby attractions, dining options, and corporate offices. Whether you're visiting for work or leisure, Sonesta Simply Suites Chicago Naperville offers a relaxing and enjoyable stay in the heart of Illinois.
Photos of Sonesta Simply Suites Chicago Naperville
27 W, 300 Warrenville Rd, Warrenville, IL 60555, United States
Reviews of Sonesta Simply Suites Chicago Naperville
"Victoria is the most helpful and friendliest person at the front desk and overall great with directions and always has a smile on her face she's wonderful this place would fall apart without her she is amazing she is truly the best Also Lisa in housekeeping is the best housekeeper and so friendly she keeps the rooms and the hotel looking spotless and clean at all times she is truly a wonderful asset as well as Victoria thank you for having them both here !!!!.."
"We were waiting to move to new house had to stay at hotel. The staff was great at Sonesta especially Joanne the manager. It was a stressful time for us. She went above and beyond to help us She should be the standard for all managers I can’t thank her enough and I recommend staying there to any one"
"Reserved a room with points. They charged me anyway, didnt send a receipt or invoice, then refused to fix it even when the reservations department had confirmed it was paid for with points. I also had at least 3 screenshots and emails showing the nights were supposed to be free, plus the points being withdrawn from my account. I don't care who can or cannot issue the refund, in this day and age most people can't have hundreds of dollars held up by a false transaction especially when they are actively traveling. Will likely never stay at a Sonesta hotel again due to poor customer service. If they can have a 24 hour hotline for reservations they can do the same for customer support. Edit: Day 2 of trying to get a refund and apparently the only person who can issue one is the GM. Been told 3 different things at this point - GM will be back in the morning, call customer support for a refund, GM wont be in until the next day. Having an insanely hard time believing they are the only person in the entire company has the ability to issue a refund. If thats the case then they need to fix their customer service, or lack there of. They are holding up almost $500 in money we needed to get home and use stays in other areas. Thanks for stranding us, Sonesta!"
"This review is more about Joanne at the front desk. Even though the rooms are nice for the price and the location is great! Joanne went above and beyond to help me get situated into my room on a last minute walk in request. She was very helpful and understanding. My day was already falling apart, and she helped pull it back together with top-notch customer service! Traveling during the holidays can be stressful. Thank you, Joanne, for being so helpful and understanding! We need more like you in the customer service world!"
"RENTER BEWARE: Before you make a reservation at this place, beware of how you’ll be treated. I reserved this room through AirBnb’s host RoomPicks. Due to a family emergency, I could not arrive on the date originally planned. I asked RoomPicks to change my arrival date, and they said they could not do that due to their cancellation policy. I asked if they would give my room away if I arrived a couple of days late, and they said they would not. When I arrived a couple of days late, my room had been given away and there were none available. I had to find another hotel that night. I asked RoomPicks for a refund since they had given my room away. And they said they couldn’t help me because of their cancellation policy. Even though they had agreed to keep my room for me. So, I lost my money and had to pay more for a different hotel. And I lost my room for that night. And everyone refuses to make any concessions, even though they are the ones who did not fulfill a promise, all because of a cancellation policy. I typically add reviews here when I’m thrilled with service and handle times when I’m not excited about the service privately. In this case, other renters should be aware of how they’ll be treated before they make a reservation so they don’t get in a situation like this after things go wrong."
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