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USCIS Application Support Center ASC
25 South Green Bay Road, Waukegan, Illinois, United States
About the USCIS Application Support Center ASC
The USCIS Application Support Center (ASC) at 25 South Green Bay Road in Waukegan, Illinois, is a facility dedicated to assisting individuals with their immigration application processes. The ASC provides a wide range of services, including biometric collection, document verification, and application support. Our knowledgeable staff is here to guide you through the application process and ensure that your paperwork is completed accurately and efficiently. Whether you are applying for a visa, green card, or citizenship, the USCIS ASC is here to help you every step of the way. Visit us today to get started on your immigration journey.
Photos of USCIS Application Support Center ASC
25 S Green Bay Rd, Waukegan, IL 60085, United States
Opening hours of USCIS Application Support Center ASC
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Day off
Sunday:
Day off
Reviews of USCIS Application Support Center ASC
"Surprised by the negative reviews; our experience with Micah, the USCIS officer, was excellent! Despite a past due date for biometrics, Micah warmly welcomed us. Although they couldn't reschedule, Micah calmly provided a helpful guide on alternative ways to reschedule, and we truly appreciate their assistance."
"The service was fast, efficient and professional. Just visit on the date that you have your appointment and be on time, bring the required documents and you will be done in no time. I have been there multiple times and never had a problem."
"Drove 50 minutes with a newborn (leaving my 1.5 year old at home) for my biometric appointment at 9am. I realized upon reaching that my appointment was the next day. For some reason, probably my pregnancy brain is still foggy, I had today’s date wrong. The lady at the front desk seemed apologetic but the manager was extremely unkind, told me they don’t accept walk-ins, asked me to leave and to come back the next day. I know it was my fault, but when I requested nicely if they could accommodate me today (the entire office was empty) he pretended not to listen."
"The front desk receptionist was unnecessarily rude to people, especially those with broken English and are in need of biometrics. The ladies' tone was condescending and she gave attitude. The service in the entrance was subpar."
"For one reason or another I never received my appointment notice for my biometrics in the mail, instead I received a notice stating that I had already missed my original appointment and that I would be receiving a new appointment notice shortly. Rather than wait to receive my new letter (in fear of not receiving that also) I took to resolve this matter to this support center. The immigration officer who I spoke to was of no help. He implied that I intentionally missed not only my original appointment, but also the new one that was rescheduled. He really couldnt fathom any other reason why I managed to received everything else but my appointment notices. Things get lost in the mail all the time. He raised his voice, spoke down to me, and handed me a piece of paper that turned out to be my new rescheduled appointment (he printed it out in his office). Without saying another word, he stormed right back into his office. All this, in plain view of everyone else in the waiting area. I went to the support center 11/27/18 Today is 11/30/18 and I JUST NOW received my new appointment notice in the mail. You know, the one he couldnt believe that I hadnt received yet. Ive never had any issues with any other employees in this center. Being in his position, the immigration officer that he is, I would've hoped he would know how manage situations a lot better than he did."
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