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Furniture Elegance
Harrison Avenue, Rockford, Illinois, United States
About the Furniture Elegance
Furniture Elegance is a premier furniture store located on Harrison Avenue in Rockford, Illinois. Our store offers a wide selection of high-quality furniture and home goods to elevate the elegance of your living space. From luxurious sofas and dining sets to stylish decor and accessories, Furniture Elegance has everything you need to create a beautiful and inviting home. Visit us today to shop for top-notch furniture and home goods that will enhance the style and comfort of your living space.
Photos of Furniture Elegance
7180, Cherry Vale Mall, Harrison Ave, Rockford, IL 61112, United States
Opening hours of Furniture Elegance
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 18:00
Reviews of Furniture Elegance
"Originally I was not going to even go into this store due to some of the reviews I saw, but I was at the mall and decided to check it out. We have dealt with Josh every time since then. I ordered 2 different bedroom sets and now a living room set. Josh suggested we look at Ashley furniture because they didnt have the living room set in the showroom for us to look at. The same exact set was at Ashley for over $1000 more then at Furniture Elegance. Delivery for the bedroom sets and set up was not expensive at all. Josh advised us when we ordered the living room set that there were a few pieces that were not in stock so delivery would take a little longer then usual. We have had a wonderful experience with this company. I usually do not post reviews, but since a review almost stopped me from even going there I thought it was only fair to write one. Go in and see for yourself. They price match and it's the same furniture. No harm in looking and ask for Josh.. he is very upfront and honest."
"They refused to give me my product until I had to call the police. One of their managers pulled out a fake badge and claimed to be police instead of giving my my bed set or a refund. He was upset I came early in the morning when they opened to pick up my product that I had paid for almost a month ago. Very rude and the manager almost got arrested for impersonating law enforcement. Be careful who you buy from. The police said they have been here many times for the same reason. They don’t want to give you what you paid for. Other customers there at the same time were asking where their stuff was as well and they left empty handed. Hopefully they don’t damage my property before giving it to me because of me having to call the police when the manager threatened me. To those thinking of shopping here, don’t."
"Furniture elegance is the worst experience I ever had with a furniture store in my life. I spent $1500 cash up front for my entire bedroom set (bed, 2 nightstands and 1 chest) then another $300 for a futon couch and rug. I was going to pay with a debit card but they said they would give a cash discount so I went out of my way to go to the bank. I explained to them how I needed something in two weeks and other furniture stores I went to said 4-5 weeks. They guaranteed the shipping times they offer. I received the furniture weeks later only after calling everyday to check and see if it was in yet and it was not within two weeks more like 4 weeks. Once I finally received the furniture the two nightstands were damaged. One had the leg cracked and the other had dents and scratches all on it. I called the owner josh the next day he put in a claim and I sent him pictures of the damage. He said I would have new dressers by Dec 22 and they would deliver them and swap them out. I called every week since and they would give an excuse and always say they will deliver next week then the week after that. This run around went on for weeks until I spoke to Aza who then accused me of breaking the nightstands myself. He told me to either wait for delivery or bring them in myself and hung up on me. Well it’s now Feb 2 and I just received my dressers as of yesterday because I had to carry them in myself to swap them out. As a owner (josh) did not apologize for the inconvenience or greet me when I came in. I asked him why couldn’t I just get my nightstands delivered like they promised and he told me to get out of his store and to stop calling his store. I would refrain from buying anything from this store the unprofessional customer service is not worth the hassle."
"First, let me preface by saying my wife's view of this store is different from mine... She went in an purchased a 5 piece bedroom set. The set was priced well and of pretty good quality. The issue was timing... She purchased the set at the end of February on a Friday. This is absolutely the busiest time for them. They told her the set would be delivered on Monday. That was not the case. They delivered the first 3 pieces Sunday night at 11:30pm. The next 2 pieces were delivered over the next week in 2 separate deliveries. To me, they did the best they could and absolutely lost money on the multiple deliveries. But, I am happy with the set and the way they got the items to us as quickly as they could. If there is a cautionary tale here, it's that they may deliver at odd hours.. but you will eventually get what you paid for."
"Absolutely horrible if I could give zero stars I would. I place the order at the store that was great and was told 2 weeks okay that sounds great. Two weeks go by I hear nothing. I wait 3 weeks call back and now it's on back order. No call in regards to this. I waited a little over a month and finally it's in awesome. Well delivery scheduling sucks. No one picks up the phone and then when they do my husband sets up an appointment to do delivery. Well surprise surprise they do not show up. So I call again and they tell me they only deliver when they can can't give me a confirm date and time. I would be okay if they had set days for delivery but it changes. I paid for delivery and now my schedule has to meet there's. I wish I read these reviews before I took the time to pick something out and purchase it."
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