Hand and Stone Massage and Facial Spa
3750 Willow Road, Northbrook, Illinois, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located at 3750 Willow Road in Northbrook, Illinois. Our skilled therapists offer a wide range of relaxing massage and rejuvenating facial treatments to help you unwind and feel refreshed. Whether you're looking to melt away stress with a hot stone massage or pamper your skin with a hydrating facial, our professional staff is dedicated to providing you with a tranquil and rejuvenating experience. Visit us at Hand and Stone Massage and Facial Spa for a blissful escape from the hustle and bustle of everyday life.
Photos of Hand and Stone Massage and Facial Spa
3750 Willow Rd B, Northbrook, IL 60062, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"Zero stars for the front desk associates. Since we have moved from our Scottsdale, AZ location (which was AMAZING), the front desk staff here at Northbrook has been unorganized and absolutely robots with answers. We had nothing but problems each time regarding what cards they have on file, they do not update their systems when they say they would or they say that they did but the next time you come and the system reverts back to old information, and so on. Today was the worst, my mom scheduled a massage with Maria who is amazing and the only reason why we continue to have a membership and come to this location. Maria came back from maternity leave and we were so excited and my mom made sure that we get an appointment with her for a spa day. I walked in and was advised that its going to be Michelle. I was shocked and voiced my disappointment to which the front desk advised she apologizes but Michelle is great. Michelle can be great in her opinion but not in mine because I did not like my massage with Michelle, hence why I only want Maria. The front desk told me to hold on as she went in the back. When she came back she told me again how she apologizes but Michelle will be out two appointments now and she is great. To which I responded that is not my problem. Front desk advised that she will listen to recording (and I cant wait because we know who we asked for). I continued talking where the front desk stopped me and said she has to take care of someone behind me. But what about me? I couldn’t not believe the rudeness and lack of professionalism and just walked on. So she had a situation with me, did not want to help me to find a solution and brushed me off by needed to take care of someone else by completely disrespecting me. I want a solution after the investigation of recording. I am saddened that I had to experience stress each time with front desk at this location and they are not a true representation of Hand and Stone. How I know? My Scottsdale location staff was AMAZING. Northbrook team you need to get better or not be in that position."
"I have been coming to this location for 7 years now. It is a part of my healthcare as someone who has RA and fibromyalgia. Therapists have come and gone and I’ve had some great ones. My most recent birthday massage was with a guy named Josh. To say that the massage left me entirely in a state of bliss and my body so without any pain is incredible and rare. Josh is so professional and courteous but he is also one of the kindest humans ever. My massage was so great, I booked another one for 6 days later, which was yesterday. To end the work week with a 90 minute hot stone massage was everything. Thank you Josh for being a part of my healthcare team. My joints and muscles appreciate it!"
"Josh is fantastic! I had my first massage and was immensely relieved to have an attentive massage therapist who made adjustments based on my requests and needs. Booking was easy, and the price was a great value. I will definitely be back at this location to see Josh."
"Josh is one of a kind! I have been searching for someone who would be able to help me leave feeling like a new person. Josh is that person. He is professional and a miracle worker. I have had massages all over the country (it was my thing when my husband travelled) Josh is on par with 4* hotel (Ritz Carlton, Four Seasons, St. Regis) spa talent. He can walk into anyone of these places and easily be one of the masseuses who have a fully booked schedule. I joined as a member and will keep coming as long as Josh is available! I must also say, there is no high-pressure sales pitch. I had to ask about becoming a member, there was no pitch or pressure to join, which I really appreciated. As far as the facility, everything seems very clean and well-kept. The front desk staff was warm an welcoming. Overall a fantastic experience."
"Recently visited Hand & Stone Spa for a Swedish massage. The facility was clean and reception staff welcoming. Michelle, the massage therapist, was amazing. She is skilled, professional and has a calm presence. She focused on the most tense areas of my neck and back and relieved all the knots and tension. I felt like a new person after. Thank you for a great experience and I will definitely book again with her."
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