Accelerated Aesthetics 112 South York Street, Elmhurst, IL 60126

"READ THIS REVIEW. Truly the worst customer service experience I have ever had. At the initial consult, my mom and I purchased “tailored treatment plans” from Nikelle (owner). They are more expensive with Nikelle vs. another provider. She stated this was due to “her extensive experience.” At the next appointment, we were reassigned with a less experienced provider without notice due to an “emergency meeting.” I encourage you to read other low star reviews, it appears this happens. They up-charged us for Nikelle, then change the provider without telling us until that day. At another visit, we received a text the day before with a cancellation. The first week of January, my mom confirmed my appointment via phone the day before with Nikelle. After driving over an hour, staff said my appointment was never made, despite confirmation. I’ve only seen Nikelle twice. In addition, I’ve had one appointment cancelled without notice/“never made.” I’ve had one cancelled the day before. I’ve had one where the provider was changed. The day that my confirmed appointment was “never made,” the manager assured me that Nikelle would call and address this incident. This never happened. She did not return multiple phone calls/voicemails or respond to multiple e-mails from myself and my mom. After almost 2 weeks, the manager e-mailed back saying that I did not qualify for any refund and the best we could do was rebook. There were phone conversations in between receiving the e-mail reply from the manager, but not one call was initiated by Accelerated until after that e-mail weeks later. My mom and I had to be the ones to reach out. Multiple employees gave us timelines of when Nikelle would call to address this, none of which came to fruition. My mom’s experience was worse. She has a tailored treatment plan for 5 combined services (photo attached) w/ Nikelle’s signature. At her 4th visit, she was told it was her last. She asked to speak to Nikelle, who was in the building. She was told Nikelle was with patients all day. The manager said “Sometimes things change. I wasn’t present for your conversations with your provider.” According to this deeply flawed logic, you can pay for a treatment plan and then they can revoke it. My mom said she would kindly wait for when Nikelle had a minute. Once it was obvious that there were no patients, the manager said Nikelle had a meeting. The manager told her that there was nothing she could do, as Nikelle authorizes everything. Taking 2 minutes to speak to a patient who has paid Nikelle thousands isn’t on her priority list. She refuses to communicate, via phone, e-mail, or in person. The manager told my mom that she “didn’t have any more time for this” and that “she asked Nikelle to come out but she can’t make her.” The manager also told her that one of her treatments was in October. They cancelled that appointment the day before. She wasn’t in the building that day. They tried to cheat her out of a treatment and take advantage of my mom, causing a ton of distress. I was present via my mom’s phone for this incident. I’ve worked in healthcare for years. I’ve never seen a provider refuse to talk to a patient, especially when it’s about the providers own inadequacy. The only appropriate response would’ve been to be apologize and face the mistake with the appropriate refund (not the one on their joke refund policy, but that’s another story) of the services not rendered after such inconvenience. According to the website, Nikelle is a “fearless leader who has put her heart and soul into this company.” Well, that claim doesn’t involve having a simple conversation with a patient. Long story short, once they have your money, they do not care what happens. I feel sorry for the girls that work there, and I feel that their medical director should be embarrassed to endorse it. Nikelle puts the other employees in uncomfortable conversations due to her own unprofessionalism, and she does not give them the resources or authority to help. Go ANYWHERE else. It will be easy to find an aesthetics place that has integrity."

"I would give Zero stars if I could. This place is a complete scam. My wife and daughter both bought a “Tailored Treatment Plan” and AA won’t honor it. They cancel appointments and make excuses. The Manager Chloe and Owner Nikelle will not return calls. Every time my wife and daughter have asked to go over the plan and talk to Nikelle she is “sick”, “in a meeting”, or “in an appointment “ and will not call back or see you in person when she is in the office. She puts her employees and Manager in very uncomfortable conversations to cover for her. Accelerated Aesthetics is unethical and have no problem lying to you once the have your money. Don’t make the same mistake we did. Don’t take the risk. Look up Yelp and the Better Business Bureau before you go here. Accelerated Aesthetics tries to make a bad review look like we are not in their records when they were told in person yesterday they were getting this review because the owner was in the office and refuse to talk to my wife. They know exactly who the clients are. Nobody can be looked up by a review name. Just more lies from AA. I find it interesting Nikelle will take the time to attempt to make a review look inaccurate but won’t resolve her unethical practices. Attached is Nikelle’s hand written and signed treatment plan but read her response below. The response Accelerated Aesthetics gave just proves my point even more."

"I had Julia for my laser hair treatment as well as for my aqua jet facial. She was very a knowledgeable and made me feel very relaxed. Besides my glowing skin, the massage was the best part!"

"Accelerated Aesthetics is by far my favorite place to go to for my skincare needs & laser hair removal. The staff is super friendly, accommodating, & very knowledgeable for any questions you may have. Nikelle & Jasmine are truly skin wizards- the best at their craft!"

"I had the pleasure of beginning a year-long treatment plan with Nikelle at Accelerated Aesthetics for facial treatments. After just one chemical peel, I noticed a remarkable improvement in the brightness of my skin. I am genuinely excited to witness the final results of my treatment plan. What I appreciate most about Nikelle is her ability to personalize the treatments to address my specific skin concerns. Her customized approach has truly made a difference in my skincare journey. I highly recommend Nikelle and the team at Accelerated Aesthetics for their expertise and exceptional service."