Independence Title - Schultz & Kellar - Southlake

"After 19 years of full time Real Estate as a Broker Owner conducting my own transactions as well as auditing the transactions of my team of Realtors I can say that this title company has provided the worst customer service of my career. Brittany Moore has been combative and incompetent from the beginning of servicing the 2 transactions that were sent to her office. Her boss Alicia had the gall to pick up the phone and call me to tell me that I should stop calling or emailing them because it is interrupting their work flow. Had I been given an answer rather than an ongoing incompetent string of incorrect responses, I would not have had to reiterate the question. Alicia was under the impression that I had been told that they were working on a solution and needed more time...In fact I was not told this. I was told incorrect, irrelevant answers and had my question redirected to the 'lender" although their was not a lender on 1 of those file. Realtors beware. -Alicia;Next time you pick up the phone to pursue a unresolved issue with a Broker, I suggest you speak kindly and seek a resolution rather than telling the broker to stop interrupting your staff when you CLEARLY did not look over the communications in advance of calling that Broker. In this case, you would have seen the errors by your staff and called to apologize rather than calling me to tell me to leave your staff to do their jobs..."

"The sale of our old home and the purchase of our new one would have been impossible without Brittania and Independence Title. Her unmatched knowledge, remarkable patience, and deep understanding of the process were truly indispensable. Brittania went above and beyond, displaying unwavering dedication and meticulous attention to detail. We are profoundly grateful for her tireless efforts and commitment to our success."

"Wow! The level of service that I have encountered with everyone in this office is unbeatable. Jennifer Pironti is the most knowledgeable, responsive, and hard working escrow officers I have had the pleasure of working with! Shout outs to Michelle Hilton for her insight and leadership, as well as Mr. Shultz for his vast wealth of knowledge in real estate, you couldn't ask for a better team!!"

"We just closed on our new home and everyone at Independence Title was amazing! We closed with Brittania who was so kind, knowledgeable, and thorough. She helped us understand what everything meant and took the time to help us feel comfortable. During the whole process she kept us up to date on what was happening and next steps! She helped make the ending to our home purchase a great experience!"

"I just wanted to write a quick review after the stellar service my wife and I received from this company. Their employees went above and beyond when we had issues getting our money for our downpayment from another title company. Although it will be many years before we need to sell or buy a home again this will be the only title company we use. Thank you Alicia for making the closing on our new home a pleasurable experience."