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MassageLuXe
204 South Buchanan Street, Edwardsville, Illinois, United States
About the MassageLuXe
MassageLuXe is a premier beauty salon, hair care, and spa located at 204 South Buchanan Street in Edwardsville, Illinois. Our luxurious establishment offers a wide range of services including massages, facials, manicures, pedicures, and hair treatments. With a team of skilled professionals dedicated to providing top-notch services in a relaxing and inviting atmosphere, MassageLuXe is the perfect destination for those looking to pamper themselves and enhance their overall well-being. Come visit us and experience the ultimate in relaxation and rejuvenation.
Photos of MassageLuXe
204 S Buchanan St, Edwardsville, IL 62025, United States
Opening hours of MassageLuXe
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 20:00
Reviews of MassageLuXe
"They were able to get me a same day appointment last week after I woke up with a crick in my neck. It was my first visit & I was impressed. I love their inner waiting room. The massage was quiet & soothing - exactly what I needed! The hot towel service was divine."
"Really wish I would've read the reviews before booking. First time customer here, so was extremely excited. Called last night and requested appointment for a massage and was able to get in next day, so far so good....Never discussed type of massage requested, they just booked me and never asked. Today at 9:15, I received a text confirming my appointment cancellation and was really confused. So I looked at my phone, and at 8:45am receptionist called me three times within 15 minutes (was in shower) less than an hour before my appointment at 10am to let me know that my appointment was cancelled due to therapist calling in sick, she left one voicemail. When I didn't call back immediately they sent a text message confirming cancellation, no offer to reschedule or anything. I call the store to ask what other appointments they had today, they said we have noon and 4pm today, for Swedish. I asked her what the difference is between styles and she told me. The girl was snippy when I said I need deep tissue, not Swedish (they never asked or explained different types or services offered beforehand just assumed my preference). I told her I had lunch plans already for noon and then I work this afternoon so I couldn't suddenly reschedule and make either of these times. I was hoping they had evening availability due to them cancelling, not me. So then it turned into this Thursday or Saturday with same therapist and I couldn't make Thursday due to chiropractor appointment, so I chose Saturday at 7pm. She confirmed Saturday for a Swedish massage. I again said, "No, I need a deep tissue". She says well now we have to look at another therapists schedule because the one you were booked with does not do deep tissue. This week turned into the 11th-15th timeframe, nothing with any other therapists before that. I am really needing a massage asap not in a week or two..... The girl got an attitude when I changed my mind and didn't book any upcoming appointment because I said,"I was really excited to book this appointment and you all cancel on me less than an hour beforehand, have no one to fill in, then are booked weeks out. I told her I understand people are sick", and she cut me off and sarcastically said, "Well unfortunately I can't predict the future and whether someone is sick or not". Seriously condescending and duh!.... The point was you all want clients to pay 120/massage plus tips but cancel last minute and push out appointments a couple weeks out at no fault of the customer, you assume massage types which then limits who can massage you and when. Plus tone and attitude are big for me and the 3 phonecalls, voicemail and cancellation text was excessive, just call once and leave a voicemail. You don't need to hound someone. Sometimes people aren't right at their phones to respond immediately. First impressions are everything and you lost me before I even set foot in the door. I won't be calling again. Please management, work on your customer service and peoples attitudes. Work with clients for the inconvenience your staff causes. Find therapists who honor a schedule or don't try to push someone out weeks on end for issues needing help now, not later. Give a discount or something to offset the runaround given. Accommodate your clientele and value them, I would have loved to be a regular. What should have been a great, relaxing experience was a hassle and headache. Avoid....."
"Very friendly people that make you feel right at home. Really enjoyed my facial."
"There contracts are screwy and to get constant message lined up can be a pain. 30 days out or more(my thought on purpose so your charged another month). However, always a great to decent message. Never a terrible time. Always clean."
"Some massages great some not great. Keep in mind it is a 50 min massage not 1 hr. Plan on booking appointments at least 3 weeks or more in advance. That doesn't really help when you have an issue that needs to be address within days not weeks. Consistent therapist seems to be difficult because of therapist turn over."
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