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Novel
316 West 12th Street, Austin, Texas 78701
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About the Novel
Novel is a modern bank and finance institution located at 316 West 12th Street in Austin, Texas, United States. Novel members benefit from avoiding transfer fees, access to digital tools like contractor payouts, and saving time managing their finances. U.S. residents and non-U.S. beneficial owners are eligible for Novel accounts, with support for beneficial owners of U.S. businesses in countries not listed on the unsupported countries list. Novel is built for global businesses of all sizes and backgrounds, and prioritizes privacy by never selling transaction data to any third parties.
Photos of Novel
316 W 12th St 6th Floor, Austin, TX 78701, United States
Opening hours of Novel
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of Novel
"Please don't ever use this Bank, I have been working with them for over 2 years now and I was saving my funds in their system thinking they were they best for our company, but after they changed a bank provider from Blue Ridge bank, after 2 weeks of migrating to another provider called Five Star Bank, My account was closed. for no reason and I was told they will email me a check. as we speak it has been one month already and they have not sent me my check which they promised it will be emailed and "Grace Litan" Who happened to be their customer care representative keep making up new stories. I have called FIVE STAR BANK And they said they don't work with this people so be careful with this guys."
"A scammer company who sucks your money and walks away, be vigilant and never bank with them.They just close down your account and say they will send you a cheque for the balance which never received in my case."
"Closed our account, no reply for them since then. No way to get our money back. Highly recommend you stay away from this brand."
"I am a small Business Owner. I am having Weekly recurring subscription setup via stripe from 7-8 small retail stores. I have employees on my payroll. Yesterday out of nowhere - My account got blocked due to fraud. I emailed their support and I have not received any response or reply. I have proof of work done , Invoices etc. I also have small amount of money in account. which I was using to pay software bill's ,misc. services like server etc. Now my billing date is due , I have to collect payment pay employees. I don't know what to do. This is sad as economic condition is already bad. I don't know if I will trust the bank again. KYC's and regulations are all fine , But they should ask for more documentation via E-mail before just closing the account. And very slow support. I was getting replies within 2-3 hours when I was trying to setup the account. Told the reps couple of times double checking if anything else they require and now this. Its sad and depressing. No phone number available as well to call and talk to someone. The one listed here is not in service. So Finally, I got a reply stating bank has closed the account , and no reason was provided. and check will be mailed at the address provided by me. This is a complete waste of time and my money."
"If you are looking for a place to deposit money. Fine. If you are looking for BUSINESS banking. Think twice. I initially had some difficulties with creating an account with Novel. When I began the setup of the business bank account for my LLC the process required me to use a third-party vendor to prove my identity and this vendor requested what I would consider to be an overzealous and frankly, dangerously insecure, amount of identity information including "selfie". I contacted support to explain my position and offer additional documents and my willingness to be identified by a Novel employee over video, but this was initially batted back with pretty poor "you need to adhere to our requirements, we're not forcing you to do so". Not the best. A bank should not, while trying to verify your iD, request you to open yourself up to potential identity fraud. After trying to reach out to the founders of Novel on LinkedIn, and subsequent to posting a 1* review on this platform, and on Trustpilot. The customer service agent reached out to me again, as did another. And at this point I received flexibility and willingness to ID me with my documents directly They booked this meeting to ID me over video call swiftly, joined, and very quickly got me through the identity process when I showed my iD over this call. They asked me to update my review. I did so, giving them a 4* which was reasonable at the time. Since then, I made a request for a new debit card, and went through the process on the online website (no app for Android yet) and paid the "
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