Banfield Pet Hospital 2701 Cross Timbers Road, Flower Mound, TX 75028

"long story short, they didn’t give my pet apollo the care he needed. Do not go here if you want good QUALITY care. I suggest the Banfield in lewisville near marshals."

"I wouldn't allow them to care for my pet Rock. Severely lacking in professionalism and communication. I took my dog in because she was coughing and paid for a respiratory test. Called multiple times asking for the results and they gave me the runaround. They assured me someone would call but they never did. Then finally I called a different location and they told me the lab disposed the samples and informed the hospital 3 days after it happened. When I called this location they sat and told one lie after the next even saying they called and left a message. But there is no proof. Never did they take any accountability or ownership for their lack of communication or negligence. Still have not gotten a call from the Manager. Never again"

"This place is a rip off !!! I came here for just a flu vaccine just so I could kennel my dog. For some reason the flu shot needed a booster-- probably so they could get more money from me. I paid 175.00 for this one vaccine!! They made me pay 67.00 for the office visit- TWICE Why do you have to do an exam within 2 weeks of each other??? I feel taken advantage of-- Buyer beware look elsewhere!!"

"Very mixed on this review. Facilities are good. Reception staff and vet assistants were good. What it lacks is communication, transparency and disclosure. Took Sheby in to remove a small skin tag. Quoted $500. Day of surgery quote was $360 with a caution that the vet may need to add medicine. Final bill was $700. Plus the vet spoke about the risk of removing the skin tag when I went to pick up Sheba. Hello.... you should have conveyed those risks BEFORE surgery."

"My dogs have been going to Banfield for years. We love Dr. Stone. I’ve tried the Banfield in PetCo because their extended hours. However, the others don’t compare. We bring both of our boys to this location as well as my parents two dogs. We got their teeth cleaned last week and I was so nervous. With the anesthesia needed I was very worked up that day. They were so nice and understanding and kept my boys safe. My adopted 8 year old boys teeth were bad when I adopted him and no mater how much I brushed them they wouldn’t get better. They sent him home with pearly whites. I would recommend."