Truist

"This branch is right around the corner, and that’s the only reason why I go there, but this guy, Markcus, has horrible customer service every time I stop by. I usually give people grace, but first impressions go a long way. I don’t know if he needs an attitude adjustment or is having a bad day, but he could work on his approach and body language. He’s very selective toward customers, I must say, because his attitude appeared to be more welcoming towards a regular customer. I don’t care if I’m new or old; everyone should be treated the same. I opened this account for my business, and if I didn’t know any better, I would close my account. I'm not going to let one bad seed ruin my views on this company, but he should represent the company better. Shanelle Gaddis"

"Markus Young was the best! I went to other branches first for a wire transfer and they were unable to complete it. Mr. Markus completed the transfer quickly and efficiently! I recommend him traveling to other branches surrounding the Austin area to assist and show them the process."

"Everytime I come into this bank there is an issue with customer service. At first it was the older woman that was extremely rude and now the other woman. We just recently switched banks and just asking questions I recieve bad attitude and the tone in these woman voice is disturbing and rude. The young gentleman with Tatoos is about the only one that has some home training. Very polite and helpful. I've never been to a bank where the tellers are unpleasant and not kind to customers. Will be calling Corperate today"

"All I can say is thank you! Thank you to Melissa and her team for all of the hard work. I have my business accounts with them and they have worked tirelessly to help many as many small businesses as possible to receive the money they need through the SBA programs. I appreciate all of the hard work it has given me the opportunity to keep the doors open!"

"THE MARKETING GUY AT THIS LOCATION (lake line)COULD DEFINITELY USE AN ATTITUDE ADJUSTMENT AND TRAINING ON HOW TO DEAL WITH CUSTOMERS. He's very rude , condescending and unprofessional .my dealing was supposed to be with Melissa and she was nice. till I spoke to this marketing person. Who knows nothing about small business needs. I was supposed to be dealing with a loan officer. not a marketing. if you're a small business owner don't deal with this bank. They're very bad . specifically the marketing person. And yes he has the bank full support to mistreat and disrespect customers. I recommend you go to a bank that really cares about your small business. That's what I did."