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Wells Fargo Bank
5622 3rd Street, Katy, Texas 77493
About the Wells Fargo Bank
Wells Fargo Bank is a trusted financial institution located at 5622 3rd Street in Katy, Texas, United States. As a full-service bank, Wells Fargo offers a wide range of financial services including personal and business banking, loans, mortgages, and investment options. With a convenient ATM on-site, customers can easily access their accounts and conduct transactions at any time. Known for their exceptional customer service and commitment to community involvement, Wells Fargo Bank is a reliable choice for all your banking needs.
Photos of Wells Fargo Bank
5622 3rd St, Katy, TX 77493, United States
Opening hours of Wells Fargo Bank
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Wells Fargo Bank
"They really need customer service training and reeducation on the business of banking. A customer wants to open a CD and you don’t have the time even when they have a confirmation? How stupid are you?"
"If someone wants to understand what a BAD CUSTOMER SERVICE means, just stop by this branch and ask you be assisted by Ashley. I’ve been a customer since 2015, and this is the first time I’ve had such a bad experience. I went to see the branch manager and he wasn’t in his office. Asked to be helped by a banker and no one was available. I basically had to call Wells Fargo, to ask them what the name of the form I needed was, so I can tell Ashley what I need it. The rep on the phone was extremely helpful and mentioned that in those cases is the banker the one that needs to call and figured out what form will provide the information I need, not the other way around. Once, I told ASHLEY, what form I needed, she then make me go back in line (still can’t believe it), and after three customers, she ended up assisting me. No, apologies, no: have a good day, no: is there anything else I can assist you with? TERRIBLE…worse customer service ever. Ohh by the way, the guy right next to her, didn’t even came to help, even though he wasn’t helping other customers. Definitely not coming back to this branch and obviously I’ll reconsider whether I should stay a customer or go somewhere else."
"I have been a customer of this bank (and 2 other local banks) for over 16 years. I have never had overly long waits inside or at the drive thru. The tellers have always been very courteous and accommodating. There is always a small crowd of 3 to 5 customers inside but to be expected in small town bank like this. This is not a huge bank and services the local community. Some folks posting here strike me as very impatient Karens, lol."
"Talk about bad customer service. We went to open an additional savings account on a Saturday one hour prior to closing. When we entered they told us “sorry we close in an hour so we can’t help you since opening a new account takes an hour. Can you come back?” Really? Ya we can but we never have Saturdays off. You would think they would want the business. Manager and Wells Fargo need to know how the employees handle the customers. Terrible."
"Been coming to this bank for over 12 years. Have not had a bad experience here. Tellers are always kind. Everyone has always been engaging, cheerful and helpful. Looked them up on internet today to see when they opened and saw some bad reviews. Couldn't believe it and thought I'd write the truth as I have seen it for many years, through multiple managers and staff changes."
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