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Bank of America (with Drive-thru ATM)
1622 South Mason Road, Katy, Texas, United States
About the Bank of America (with Drive-thru ATM)
Bank of America is a well-known financial institution located at 1622 South Mason Road in Katy, Texas. This branch offers a convenient drive-thru ATM for customers on-the-go. With a range of banking services available, including checking and savings accounts, mortgages, and loans, Bank of America is committed to providing top-notch financial solutions to individuals and businesses in the Katy area. Whether you need to make a deposit, withdraw cash, or speak with a financial advisor, the friendly staff at this branch are ready to assist you with all your banking needs.
Photos of Bank of America (with Drive-thru ATM)
1622 S Mason Rd, Katy, TX 77450, United States
Opening hours of Bank of America (with Drive-thru ATM)
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 14:00
Sunday:
Day off
Reviews of Bank of America (with Drive-thru ATM)
"Came in this branch to get something notarized before 4 p.m. and was told I would need to wait for their 4 p.m. appointments to arrive. It literally takes a few minutes to notarized one sheet of paper! Ten minutes after 4:13 and I'm still waiting and other appointment has just shown up! Worst BOA branch I have ever experienced!"
"Never put a review on bank, but this is the worst experience I’ve ever had in BOA. We went there to update our personal information and the front desk asked me to reserve an appointment which it doesn’t needed in other branches. After I have an appointment( earliest they can do is next week), I confirmed if I can also update the same personal info with my Merrill account on the same day, the response was we need to try our luck, he couldn’t confirmed nor make another appointment on the same day. I’m certain that they did not do their job, cos now I’m in other branches, updating the same personal information now than next week. I’ve been to New York branches and some other Texas branches before, I’m assure this is not Bank of America’s usual service. THIS BRANCH IS THE WORST."
"I had an awful experience. I was wanting to set up a bank account for My daughters educational fund. Carlos just flat out let me know he was not going to schedule an account creation this late in the day and other than scheduling one for the next day, there was nothing I could do. I feel as though Bank of America may be the Walmart of banking. The don’t want anything than you dropping money off."
"No stars is what this location deserves. I came in today (10/7/2023) after having my wisdom teeth extracted. I needed to make a withdrawal as I wasn’t able to due so at the ATM. While waiting in line for the ONE teller that was working I listened to the “manager” gossiping about people coming in speaking Spanish. Meanwhile majority of her employees are Hispanic. I should’ve known then that the professionalism a manager should have wasn’t there and that my needs more than likely would not be met. Once I got to the teller, she sent a code to my phone, but I told her my phone is slow receiving codes so it would be a minute, she didn’t wait but then called the “manager” over where they both attempted to whisper about my account as if I couldn’t hear them, then told me I couldn’t do a withdrawal inside because the funds weren’t there yet, but I could do a withdrawal at the ATM…? After that ended up locking my card, I returned inside only to then be made to feel like an idiot by another employe wearing an Astros jersey after the “manager” left for the day. The one wearing the jersey then told me I’d have to go to a financial center to get my PIN #. However, this location IS a financial center, they just didn’t want to help me! Meanwhile, I did end up receiving the code at approximately 12:53 and had the rude, unpopular teller waited like I asked her to, she would’ve known that and I could’ve had my funds! Or would it still have been I couldn’t get my funds up they were “hard posted” as she put it? I have been a customer with Bank of America since 2010 and I have never experienced what I experienced today. A part of their job is customer service and yet I was left TWICE with no solution, helpless, and in pain from getting my teeth extracted as now I cannot get my money until who knows when! From why I saw today the women at this location are too busy gossiping, where they don’t even attempt to actually whisper, and trying to make their WORK as minimal as possible leaving the customers to suffer! I will never return to this location again and I doubt I’ll be a customer with Bank of America after this as well!"
"These folks don't have the courtesy of making a call to the customer if the thing that the appointment is for is not available. I had an appointment for safe deposit box and I tried to make calls beforehand to see if they have one available but they did not pick up my calls. When I show up in 1 second they tell me that the safely deposit box is unavailable. Could have either picked up my calls or could have called me back like other locations usually do to say hey no need to show up for your appointment because we don't have a safety deposit box available."
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