Cash America Pawn

"I bought a PS4 console from this location on 10/15/20 and also bought a warranty in case the device did not work properly it could be returned as stated by the employees that work there. Today on 10/30/20 I tried to take this same PS4 console that I purchased 15 days (the warranty expires today) because I had a power surge one night and directly after my PS4 stopped working. Once I got to the location to return my console for another one with proof of my warranty, the manager at this location told me I did not buy this console there beacuse the serial numbers don't match what's in his system and that he could help me any further. I was told " I believe you bought the PS4 just not from us" at this point I got scammed out of $300 for a faulty device. Don't not spend your money at this location, it will only cause you problems!"

"Zero stars!!!! Customer service is TERRIBLE! Two employee ladies in there. Kept taking off their masks to talk. Unprofessional. Intimidating. Stuff is over priced. I have purchases better stuff cheaper else where. They threw me out of the store and refused to sell to me because I toss my ID on the counter after being very confused on why they needed it in the first place when i was paying cash. She said I threw it at the other lady by tossing it on the counter. Dont waste your time on this place."

"Real nice folks in thers very fair pawn shop! Always give me what i need within reason. But i always come back for my stuff! Thats key! If you know your not coming dack for it dont wast there time just sell it and take the money. Some people dont know this but they have an algorithm that keeps a score on you based on your consistency, so if you constantly pawn stuff and never come back they will never offer you top doller for ANYTHING the computer won't let them it knows your a dudd! If your always consistent, they usually will give you what you need cuz they know your good for it! (Word of advice never pawn something for more money than you need it just makes it easier to get back) then that one time you really need cash take em something good and you will get what you need within reason. The managers a real nice dude, and all the employees ive encountered are Super Friendly, this is the best one in fort wort."

"My experience here was great the first day I went. The second day I bought other items in and the assistant manager BIBi was there and very unprofessional to me (customer) and her employee assisting me. She treated the other employee differently than the lady assisting me. It seemed like the Store manager or Gm was there and did not redirect the assist manager’s behavior. I left with not even wanting to pawn my iPad mini because of the Atmosphere. I asked Ms. BIBi for a customer service number and she pointed at the wall and stated, “it’s right there and you will probably talk to the guy that just left just to let you know”..... there was no concern or resolve towards me or her worker. Do better!"

"This place egregiously wronged me in indifferently handling the loan on my laptop. Due to Covid-19, I wasn’t aware that they were open when it was time to redeem the loan. I found out before the redemption date what they were open because they do loans; which is because they are considered essential services. I called and asked a representative for an extension of 13 days. I gave her my account information. She said she would extend it, and that the additional amount I’d have to pay when redeeming the laptop would be $4.30. Same representative gave me 1 additional day at the 13 day mark, when I was on the way to them and discovered that they were closing half an hour early. I arrived the next day and was told that my laptop had been sold. The manager (he said his name was Mike, and tapped his chest to indicate that he had an identifying name tag; which I guess should have kept me from having to ask). There was no name tag. I even took a picture. He said that he knows what the particular worker would have said, but had no video record of same. He said he will check with worker, but not when I wanted him to, but in his own time. He kept saying that I misunderstood. I even showed him where I wrote the information on the ticket when talking to his representative.. He unsympathetically argued and put the blame on me. I told him I took an Uber to pick up my laptop, and he offered no concessions and said he had no other laptops to sell me. I arrived by Uber and using a walker. Very cold-hearted. VERY! May the Holy Spirit of God visit the whole place!"