HAVANA SMOKES
About the Business
Havana Smokes is a store located at 8522 South Cicero Avenue in Burbank, Illinois. This establishment offers a wide variety of premium cigars, tobacco products, and smoking accessories for enthusiasts and connoisseurs alike. With a welcoming atmosphere and knowledgeable staff, Havana Smokes is the go-to destination for cigar aficionados looking for quality products and exceptional customer service. Visit Havana Smokes to explore their selection and indulge in the world of fine smoking experiences.
Photos
Location & Phone number
8522 S Cicero Ave, Burbank, IL 60459, United States
Hours open
Monday:
10:00 AM - 10:00 PM
Tuesday:
10:00 AM - 10:00 PM
Wednesday:
10:00 AM - 10:00 PM
Thursday:
10:00 AM - 10:00 PM
Friday:
10:00 AM - 11:00 PM
Saturday:
10:00 AM - 11:00 PM
Sunday:
10:00 AM - 10:00 PM
Reviews
"Awesome customer service. They helped me get all set up with a new vape and their shop cat was an extra bonus. I would recommend this shop to anyone"
"This is by far the without a doubt, the best smoke shop in Chicago.The variety of products and customer service is one kind. Don’t hesitate to stop by! Omi will take care of you!"
"These guys are robbing people , they sold me something for 90$ that was for 40$ , they didn’t confirm the correct part is in the box , when I went to return it , they refused to issue a refund . When I asked to speak to the owner, the manger said I can’t and they never come to this store , plz run and never come back. These guys don’t deserve your business so i read your reply, and i am happy that someone reply, nothing is missing from the package, i didnt accuse you of stealing, your employee realized i miss read something on the internet, didnt correct me and took advantage of me instead of explaining that this is not the same item i just looked at online , and he let me walk out with the wrong product when he fully knew , and when i went to return the item, he clearly stated that its not his fault that i made this mistake and when i asked for exchange he refused to offer an exchange and didnt extend any credit either, so i am here to tell you the your employee is lying to you to cover his mistake, i will be happy to stop by and meet with the owner and exchange the product with equal value. however your employee refused to even call his manager. i even said , are you willing to lose me as a customer for this , and he said yes because i dont like the way i am speaking to him , i said i didnt say anything wrong and i am being polite, and he continued to smile while i am upset and refused to help, i even have a video of him speaking to me in disrespectful manner that i am happy to share with the owner. plz feel free to reply back and i will be happy to come by and make an exchange."
"They stole from me basically. Sold me the wrong product and wouldn’t accept a return . Here is a pic of the manager who tricked me into buying the wrong part and won’t allow a return , when requested to speak to owner , he refused as well . I am happy to remove this review when the owner contact me about this horrible customer service"
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