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Velocity Credit Union (Round Rock branch & ATM)
900 Round Rock Avenue, Round Rock, Texas 78681
About the Velocity Credit Union (Round Rock branch & ATM)
Velocity Credit Union's Round Rock branch and ATM is conveniently located at 900 Round Rock Avenue in Round Rock, Texas. As a trusted financial institution, we offer a wide range of banking services to meet your needs. Whether you need to deposit funds, withdraw cash, or speak with one of our friendly representatives about your financial goals, our Round Rock location is here to serve you. Visit us today and experience the convenience and personalized service that Velocity Credit Union is known for.
Photos of Velocity Credit Union (Round Rock branch & ATM)
900 Round Rock Ave, Round Rock, TX 78681, United States
Opening hours of Velocity Credit Union (Round Rock branch & ATM)
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 14:00
Sunday:
Closed
Reviews of Velocity Credit Union (Round Rock branch & ATM)
"Love, love Velocity. I've been with them since I moved to Austin in 1995. So happy with Velocity, I continued to use them as my primary bank when transferred out of state for 12 years. Before Velocity, I switched banks all the time because of poor service and non-friendly customer policies."
"Leslie and Lisa are the best. They always make my time in the credit union an easy and fun experience. Please reward them and don’t let them get away. Also go back the old from."
"I went through the drive-through for a simple withdrawal of $40 on September 21, 2022 at approximately 4:50pm, and the inadequate, rude and unprofessional teller named Chris took almost 20 minutes to complete the transaction. I was not too much upset about the amount of time & lack of communication from Chris. I did not understand Chris's nasty attitude towards me. I called the Round Rock branch after my rude experience and I have yet to hear from the branch manager explaining why Chris had an attitude towards me. Please inform Chris to always be professional and to leave his nasty feelings at the door."
"My mother has been a member for 20 plus years, and for the second time in the course of two months her account has been compromised. While, I understand it’s a sign of the times what I find hard to believe is the level of service, and solutions she is being offered. She has moved 3 1/2 hours away. She has no access to her funds now. Their solution is for her to drive 3 1/2 hours to get a new card, and or open a new bank account. Here’s a thought how about you all overnight her a new card! They provided her the option of opening a new account, but again she is 3 1/2 hours away! The alternative go online, and set up a new account, and contact their service center to have them move her money over, and finish the process. At 5:30 she was told she was going to receive an email with a form that was necessary to continue. As of now no form, and the service center is closed. You all are closed on Friday, so now she has no access to her funds or the funds scheduled to be deposited into her account on Thursday! Do you all see what an awful predicament you have left her in?????? I am going to make sure she gets a new account somewhere else as quickly as possible!!!!!!"
"If I could give this bank a negative star review I would. I have been a member for three years. Throughout my time here the service has gotten worse! Just moved and started a new job. My "bank" constantly giving me issues with giving me access or a little grace till next paycheck. Doesn't honor your time as a customer. Doesn't take into account a pay increase. Always is giving me reasons why they can't help you. I got the message, not a valuable enough customer."
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