Texas Health Credit Union
4800 Grover Avenue, Austin, Texas 78756
About the Texas Health Credit Union
Texas Health Credit Union is a trusted financial institution located at 4800 Grover Avenue in Austin, Texas. As a credit union, our mission is to provide convenient and reliable financial services to our members. From ATM services to various finance options, we strive to help our members achieve their financial goals. Join us today and experience the benefits of being a part of the Texas Health Credit Union community.
Photos of Texas Health Credit Union
4800 Grover Ave, Austin, TX 78756, United States
Opening hours of Texas Health Credit Union
Monday:
09:00 - 16:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 16:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Texas Health Credit Union
"Up until a little bit ago this place was THE place to bank. What made it this way was the people who worked on the inside. Currently, I'm struggling with women, who I'm assuming sit at the front desk(s) portion of the bank, that treat me differently than they treat my SO. He seems to (usually) have no issues with them. However, when I'm needing assistance, it's as if they make it so difficult for me to accomplish something that used to be so simple. There used to be a man named Cody who worked there. He talked nice, with respect as I am just another human & had great customer service. I'd be ashamed if I was managing these girls. The shift in voice is just rude because of whatever judgment they form about you. They have no idea what anyone (including myself) struggle with on a daily basis, making calls are hard enough as it is due to my anxiety. Yes, it's a thing & happens to people. Do better or get a job that doesn't involve customer service."
"These folks support the WEF and will close your account with no notice and steal your hard earned money! I had a business account opened( Knife Sharpest on Burnet rd) there since they opened, or pretty close to, and they closed it with no notice and no legitimate reason. My business feeds my family and have been forced to shut down temporarily while I fight these crooks for my money! DO NOT GIVE THESE FOLKS YOU MONEY!!!!"
"I've been a member of THCU (Texas Health Credit Union) for about 5 years and the staff are always helpful. From the teller to the executive team members. I'll like to give a shout out to Cody who is fabulous and he always provides amazing customer service. I am willing to drive into branch but I can't wait until there is more branches openings throughout the Austin area and surrounding areas too."
"It is horrible experience. I have the account with this bank for more than 20 years and walk to their bank pretty much every weekday to deposit my checks. Today they told me I should not to looked into their employee's cars when I walk around their bank because they can see it from the camera. I even don't recall I have done that because most of time I am on the phone with my mom while walking there. I might look around the cars on the street while walking and chatting because we are interested in purchase another new cars soon. So when I talk to their supervisor, he said they need to concern about their security . This is the most ridiculous and humiliated thing I have ever heard. This is how they treat their loyal customer for more than 20 years. Their employee are usually indifferent anyway. Most of times the cashiers do their own stuffs or chatting among themselves that I need to ring the bell to get the services. This is the worst bank experience I have ever encountered. I won't put any money in their bank. I am so disappointed after being more than 20 years customers with them. They really should pay more attention in training their employee how to treat and talk to customers instead of watching their cars (maybe you should put a sign to tell customers NOT allow to watch their employee's cars, you only allow to walk directly to their bank without seeing any cars around, it is criminal.)"
"THCU is the best bank in Austin! Maybe in the whole state! My debit card was compromised and used around town. Not only did THCU catch it after only 2 transactions and shut down access, they had the money back in my account in less than 30 minutes from my going in to fill out new paperwork. I also appreciate that they were able to print a new card for me on the spot. Cody was so kind and helpful! I am so pleased with the service I have received from every employee over the years!"
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