Austin Telco Federal Credit Union

"I have been a loyal customer of Austin Telco for a staggering 16 years, but my recent experiences have left me thoroughly disappointed and frustrated. The decline in customer service has been nothing short of disheartening, prompting me to share my concerns and consider taking my business elsewhere. The most recent incident that pushed me over the edge was an unwarranted collections call over a mere $29. Yes, you read that correctly – $29! I have never missed a payment in all my years of banking with them, and suddenly I find myself harassed over what is essentially a drop in the bucket for a long-time customer. Online banking, which used to be a convenient and reliable feature, has become increasingly problematic. Glitches and technical issues have become a common occurrence, making it difficult to access crucial account information or carry out simple transactions. Complaints seem to fall on deaf ears, and the bank's indifference to customer concerns is disconcerting. It's disheartening to witness a bank that I've trusted for so long show such a disregard for customer satisfaction."

"Been banking here 20 years and man have they gone downhill. They use to be so helpful. Unfortunately they do not work for their customers anymore. Couldn't advise banking here to anyone."

"I was approved for a car loan I did not get the car and they are still trying to charge me for the car.. Austin telco locked me out of my online account. Bad place to get a loan. I talked to Austin telco and told them I did not get the car and they are still trying to charge me for it. No notice or nothing. I find out tomorrow if they stole my money in my account."

"Fifth time this has happened. We are DONE! We keep a high amount of money in our account at all times with regular $15k paychecks every other week. Yet, here we are, traveling in Vegas, with ALL daily limit and travel restrictions lifted, and our card getting declined everywhere. This happens almost every time we travel. And no call or text from the fraud line to verify our charges in the event they are declining thinking our card was stolen. People, if you want to be able to access your money while out of state, DO NOT use this bank. Thank GOD for Capital One or our vacation would be ruined. If they are going to limit your spending to this degree (despite you asking them to lift restrictions) you’d think they’d at minimum have a number that could be called 24/7 to discuss. Nothing more embarrassing than having a seven figure account get declined everywhere you go, and not even allow you to access an atm. Shame on you Austin Telco."

"I have been with Austin Telco for over 20 years. I’ve financed several cars through them and every time I’ve had exceptional service. I don’t have a credit card through them and don’t use the debit card much, but my family members have traveled overseas and as long as you give them a heads up things are ok. I consider this oversight a plus, not a negative."