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Velocity Credit Union (Slaughter Lane branch & ATM)
9300 South Interstate 35 Frontage Road, Austin, Texas 78748
About the Velocity Credit Union (Slaughter Lane branch & ATM)
Velocity Credit Union (Slaughter Lane branch & ATM) is a reliable financial institution located at 9300 South Interstate 35 Frontage Road in Austin, Texas. As a credit union, it offers a wide range of financial services including savings accounts, loans, and investment options to its members. The convenient ATM located at this branch allows for easy access to cash withdrawals and other banking transactions. With a commitment to providing excellent customer service and competitive rates, Velocity Credit Union is a trusted choice for all your financial needs.
Photos of Velocity Credit Union (Slaughter Lane branch & ATM)
9300 S I-35 Frontage Rd Bldg I, Austin, TX 78748, United States
Opening hours of Velocity Credit Union (Slaughter Lane branch & ATM)
Monday:
09:00 - 18:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 14:00
Sunday:
Closed
Reviews of Velocity Credit Union (Slaughter Lane branch & ATM)
"Excellent! I love you! From all your Velocity Credit Union Branch employees to everything you do to help and understand us. Thank you so kindly."
"Cristina C. was great and patient helping us open a business account and answering our questions. She also reached out to Clover for us for our business needs. This is my first account with Velocity and I’m very happy with my decision to open a business account with them. I definitely recommend Velocity for your banking needs."
"THE WORST bank i've ever used. customer service is absolutely nonexistant, so if they lock your card and your account without notice for no reason, you'll be stuck on the phone at HEB while the employees suspend your transaction because your CARD doesn't work. even DURING banking hours you will sit on the phone for a heinous amount of time trying to talk to anyone who isn't a robot. i'm honestly more angry at myself for not switching banks sooner. they charged me every month for MONTHS for a "mail return fee" -NO idea what that is or why; no one at the branch even knew. just literally the worst bank. save yourself the trouble and go to UFCU. velocity is trash."
"I made my appointment online, when I arrived Frances asked for my name exactly at time of my appointment. She is such a nice person. Frances explained everything with a lot of patience even if I asked the same question 3 times. Thank you Frances! I liked the customer service really very much!"
"It has been a pretty poor experience so far, I’m giving 2 stars because the business account is free. Other than that, it’s been pretty poor customer service since opening the accounts. They didn’t set the account up correctly, so I couldn’t use the online account. Then, they said the only way to fix it had to be by someone who works at a branch and the branches were closed for an extended amount of time due to the freeze. When opening the account, I explained needing it to be able to transfer money to external accounts for most of the incoming amount. However, come time to pay out the monthly amounts a pop-up stated I had already met the limit for transferring funds. Turns out the bank has a daily and monthly limit (which was not explained and I can’t find it in the documentation or online) that will make the whole reason for the account time consuming and frustrating ($5000/day & $25,000/month is all that is allowed to transfer, “you can go back on tomorrow and send more” was the suggested fix). I wish I would have been told this at the time of opening the account as I would not have wasted the time. The call center was friendly they just couldn’t help with anything."
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