United Energy,

8790 Farm to Market 1960 Bypass Road West, Humble, TX 77338

"New front desk are rude. Really miss the old crew. Long-time member looking to move"

"I have been banking here for almost 10 years. Mrs. Debbie has always been great. HOWEVER, The new front office staff is absolutely rude and unprofessional. I was involved in a major accident on Father’s Day that resulted me having to be in the hospital and miss quite a bit of work. Knowing that I had one more payment on my loan but wouldn’t be able to make it until the 19th of this month, I called in and spoke to Raelin about 2.5 weeks prior to 7/17/2023 and She assured me my account would be fine until 7/19/2023 when I could pay the last payment. Today I was sent some money since times have been hard since the accident, I deposited it into my account, card declines. Called and Raelyn answered again and said her or Mrs. Debbie would call me back. Never got a call and day was nearing an end so I called up and Raelyn answered again and told me my account is in delinquent status since it’s passed due. When I explained to Raelyn that this was extremely upsetting bc she herself told me I was fine being that I would only be one day passed the 30 days and now the only money I had to last me until Wednesday is locked and since she didn’t call me back, everyone in the office was already gone for the day. She then cut me off, put me on hold, and was sending me through the cue the other two times I tried to call back. She also tried to tell me before even looking into my account what my issues was and tried to just brush me off without even verifying any information. Come Wednesday I will be making my last payment and canceling my account."

"I've been banking here for over 7 years now, And these ladies are so very professional in doing their job. They are going to make sure you're taken care of. Mrs. Nancy and Mrs.Rochelle are to of my favorite. Whenever you call on the phone it's the same type of service..I would recommend this credit union to anyone looking to start over, or even getting a car financing on a car."

"I have been a member here for nearly five years. Nikki always always always is very pleasant, understanding, positive and helpful and so is Ms. Debbie. I would give five stars but some of the service representatives have unfriendly attitudes and aren’t easy to deal and/or communicate with. This is a great credit union."

"A few years I been a member of United credit Union for more than 8 years now and I am very happy with the. Excellent service.... Especially with Mrs Nancy at your Humble office, always accessible and willing to give me the best of the attention , answering my questions, or emails promptly and helping me on time of needs. I will continue to be part of this happy family!!!"