United States Postal Service 350 West Brazos Avenue, West Columbia, TX 77486

"Ive had to wait up to half an hr just to get help when in the store front. this is a Terrible location. we Just moved to the area recently and have had packages held and stolen many times by the workers. I continue to call in and request redeliveries but they never bring them. They will give them to us if we come in person but they will not deliver to our house."

"They say nothing when your payment is due. Then lock your box. Refuse give your mail to you. Then tell you that you owe them the box fee plus a handling fee. And if you don't pay it goes up a dollar a day. But they don't tell you this when you get your box. I have never heard of this before. I know they can charge you for the box but a handling fee to unlock your box. And it starts at 29.00. Talk about nuts"

"If I could give zero stars I would because 1 isn’t even deserving. It is always something every time I have to go into this post office. On todays episode of “crappy customer service” I arrived at 8:40 AM, only customer at the front counter and ring the bell. I hear a lady say “I’ll be right there” 15 minutes goes by, 2 more people are in line behind me. I ring the bell again, same lady “I’ll be right there” Finally at 9:05 AM she comes out. 25 freaking minutes before she came out of the back room…"

"We constantly have late or lost packages! And if it’s an Amazon package, forget about it! The answer is always contact Amazon, they will refund or replace it. Yet tracking says it’s made it to the post office but it has magically vanished...again! This happens so often it’s not even surprising. As of this moment, I had one package that tracking shows out for delivery delivered and the other saying out for delivery that is STILL OUT FOR DELIVERY! I’ve gone up to the post office already to find out where it is and was told that my route was split today and the other carrier has it...this was at 11 this morning and it is now 4 with no package in site. I’ve been making sure to report EVERY package as lost so that it gets looked into. Today will be the same. I am so tired of ALWAYS having deliveries not getting delivered or saying it’s delivered and yet it never gets delivered. Ever since Glenn retired, this post office has gone downhill! We NEVER had any problems when he was the postmaster! Now that April is there, it’s a constant battle to get anything taken care of. Always an excuse with her."