PICKUP 5068 West Plano Parkway, Plano, TX 75093

"Only giving 1 star because thats the lowest you can give, would not recommend if in time crunch. Was suppose to be delivered between 12 & 4pm did not show up till 8. Made multiple attempts to get an update but only 1 response that it was picked up. No update or contact on delivery. Just showed up around 8 with no call, txt or response to emails. No phone number on Web site either. Had to help move as well as they only had a single deliverer with no dolly. If your paying to have something delivered you shouldn't be having to do half the work. If they had the common courtesy to provide update than would have given at least a few stars but customer support was non-existent. Had to search on line to get a phone number to find out they had at least picked up and were supposedly on the way."

"I will never use Pickup service again. I had paid for a couch to be delivered upstairs into my living room. First delivery window that was scheduled could not be met and then I had to reschedule to 2 days later. On the day of the delivery they delivered 3 hours after my delivery window. When they showed up for delivery, they only sent 1 person, how did they expect her to get a couch upstairs by herself? Of course I helped her take the couch upstairs but why am I paying for this service when I could've done it myself? Highly recommend not using Pickup, they don't know what they're doing."

"Do not use this service! They took my money without even having a driver and continue to change the delivery date and time causing me to have to take off work and or sit around the house the entire day. They are refusing a refund and have no idea if or when my delivery will come. HOME GOODS should have vetted this company better before offering their service to their loyal customers. I hold them partially responsible for this fiasco."

"I wouldn't even give one star. This company is awful. They "schedule" you for a date and time and don't even book a driver! They have rescheduled 3 times now (for my overnight delivery). Every time it doesn't log looking for a driver until the time of the delivery. Stating every time they are delayed and will try to deliver by end of day. There's no one booked!! I've wasted 3 days off work when I could've rented a uhaul and picked it up myself cheaper. I will be canceling the order with the company's that uses this delivery service and will never use them again."

"They make pickup way more complicated than it should be. Especially for simple items. I needed an over-sized chair, artwork and a mirror that I bought from HomeGoods. First, they don't give you option of picking up peripheral items -- only furniture. Second, when I used the chat feature, they wanted to know dimensions, weight and other stuff that I, of course, didn't have because I had already left the store with THEIR form completed that didn't ask for any of that information. My husband and I wound up picking up the items in our SUV and saved ourselves $150. I wouldn't recommend this company unless you have absolutely no other option."