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Energy Capital Credit Union (CC)
18540 Northwest Freeway, Houston, Texas 77065
About the Energy Capital Credit Union (CC)
Energy Capital Credit Union (ECCU) is a finance institution located at 18540 Northwest Freeway in Houston, Texas, United States. As a member-owned credit union, ECCU offers a wide range of financial services to its members, including savings accounts, loans, and online banking. With a focus on providing personalized service and competitive rates, ECCU is dedicated to helping its members achieve their financial goals. Whether you are looking to save for the future, purchase a home, or access convenient banking options, Energy Capital Credit Union is here to support you every step of the way.
Photos of Energy Capital Credit Union (CC)
18540 Northwest Fwy, Houston, TX 77065, United States
Opening hours of Energy Capital Credit Union (CC)
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Energy Capital Credit Union (CC)
"I wanted to share my experience with Energy Capital Credit Union, which has been deeply disappointing. Despite numerous attempts, over 10 to 15 times, to reach an underwriter for assistance, the process has been nothing short of frustrating. On the rare occasion I did receive a callback, returning the call even within seconds led to no answer, and my requests to switch communication to email were blatantly ignored. I had initially considered moving my account to this credit union, attracted by what I presumed would be a more personalized banking experience. However, the sheer inability to establish a simple line of communication with a human representative has drastically changed my view. I’ve made multiple requests for email communication, only to be met with silence on their end. This lack of basic customer service and communication has left me no choice but to consider my experience with Energy Capital Credit Union as severely lacking. For an institution that deals with people’s finances, the inability to communicate effectively is a significant drawback. It’s with regret that I have to rate my experience as extremely poor, placing it at the bottom of the barrel in terms of customer service and reliability. To potential customers considering this credit union, please be wary of the communication barriers you might face. In a sector where clarity, responsiveness, and reliability are paramount, my experience has shown that Energy Capital Credit Union has a long way to go in meeting these fundamental expectations they once met."
"I'm amember at a few credit unions and joined this one back in 2017 when they financed my jeep. Since then they're my primary use credit union. Every time I have an issue they are quick to respond. Everytime I go in for a transaction they're the sweetest. Only issue ive had is having an acct # and member #. When I set up auto pay I used the wrong one and was hit with fees from the companies I paid since it was returned but got that all straightened out.. my kids ( they're adults) both have accts here as well.highly recommend them"
"If I could give a negative star I would. Will give very misleading information in order to obtain financial gain. They knew of a situation I was involved in that incurred fees beyond my control. Didn’t seem adamant about waiting to receive documents to remedy the situation and once they received said information they attempted to apply a negative remark on my profile which seems to be because they could no longer make money off my account. I bank with 5 institutions they are the absolute worst and terrible attitudes in underwriting. If you have any positive financial aspirations stay away from this bank."
"As soon as they open on Monday I’m canceling my business account. Huge inconveniences; opened my account weeks and they still have not mailed debit cards and then locked my accounts which prevents you from transferring anything out. Just a complete mess."
"Cameron and lack of communication - not forth coming in all needs. Asked me to complete a wire transfer by calling my other credit union. Originally, I had to mail checks because they did not have the capabilities for online portal pay (they would never receive checks or didn't apply i am not sure - I just know i had to cancel them / re-write and pray). Now i have to fight months using their web site and all 3 party systems for months to have to pay an additional $9 because "Cameron didn't say wire transfer". I saw in previous reviews a new ceo is in the works. I hope it is for the better benefit. - To your response i have called and spoken when i made the call to ensure the funds were received, I was told the entire loan department was at lunch. I advised the individual on the phone that I would stay on hold till the fund were applied. Reps kept trying to get me off the phone. while on the phone i was successful in having the funds applied. But when a customer is expressing the multiple issues and the response it will be fixed soon, is not acceptable. Then Cameron wanted to argue about "not-saying wire transfer" I am not here to argue. All i am asking is for your company to become more efficient/transparent/and proactive. I NEVER use banks. Only credit unions and to see a credit union act like a bank is not easy."
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