Cy-Fair FCU Jones Branch

"No stars really, but absolutely insensitive, careless business. How as a bank and the as President of the bank have failed to finish title paperwork that was supposed to be completed 2 years ago? Did not feel the President was trying to resolve the issue instead she failed twice. Would not recommend this bank, first community would probably be better. I have already submitted a file to the Better Business Bureau so hopefully I’ll get some kinda of resolution with them."

"If I could give negative stars, I would. I moved to Austin a few years ago, but kept my account because of the attached credit card I use for my business. I have experienced much the same as other negative reviews. Insane overdraft fees. I had one incident in my history with them of my account going negative, due to one of my bill providers accidentally over charging me. It was a legitimate error. My account got locked down and I had to drive to Houston to fix it. I felt like I was wasting someone’s precious time or that I wasn’t important enough to help me handle it over the phone. I’ve had numerous instances with just rude or unhelpful customer care. They can’t be bothered to acknowledge when they do make a mistake, which in my case has been several times. This reflects in their responses to other reviews, where they deflect away from issues and gaslight customers. I’ve requested my address be updated several times and I’ve changed it in the app and it took years to finally get it correct, despite an in person visit. My husband also banks here, has automatic deposits for work and for the last 6 months or so it is taking 10+ business days for it to clear. All he gets is a “well, we can’t see it” even when his employer provides proof the transaction was initiated. People have bills. When other institutions can clear automatic deposits same day, it’s taking Cy-Fair over a week. Stay away from this Credit Union!!"

"They charged me overdraft fees and my account never showed negative. I check my account several times throughout the day. Next thing I know I see a charge for $29.00 x 2 on the same day. I’m like huh? I added $60 to my account and it was paid towards those fees. I was pissed!!! They did this before and I overlooked it. I called and spoke to someone a female and she said i overdraft by $0.75 are you serious. Why didn’t my account show that negative so I could transfer money into my account. Why would the bank charge $29 for a 75 cent overdraft? Are you serious!!!? She said any overdraft amount will accrue a $29 OD fee. Even 1 cent. No one offered to reverse the fees. I told them I would change banks and the woman told me that I was more than welcome to go to another bank. Customer service is a joke!"

"If I could rate it in the negative realm I would. Very unprofessional, terrible customer service, no communication skills whatsoever, a horrible experience all around. I was a member for only 1 week before I decided to go with a more customer friendly hands on, professional financial institution. I would recommend people dig a hole and put their money there instead of this shame of a bank. DO NOT PUT YOUR MONEY IN THIS BANK. You'll be sorry. Also like other posters I to would like to speak face to face with the branch manager. They seem to be nonexistent though."

"My experience with Cy-Fair Credit Union was exceptional. Jose Olivarez was my main point of contact and walked me through the entire process, he was very helpful and detailed with any information I asked from him. Even after finishing the process he followed up to see if I had any additional questions and made sure everything was handled correctly as previously discussed. I highly recommend coming to this company for any type of loans, ask for Jose O, I’m sure he’ll take great care of you as well. Definitely coming back in the future, loyal customers. Thank you!"