UPS Access Point location

"This UPS CVS location will not take your return without box and printed label. I was going to return an Amazon item that originally comes in a plastic bag .when I processed the return I picked the barcode to scan. It specifically said no box no label needed. Wasted my time standing in long line because they don’t have enough people. Do yourself a favor don’t come in this location if all you have is a barcode and your item to return. It is a CVS policy."

"The guy who helped me out was super kind! Easy to communicate with and was fast and proficient at his job. I’d come back to this location."

"*UPDATE* ****After 10+ conversations, filing a claim, providing documentation of proof of delivery and value of items, UPS investigation (determined that UPS lost the package or it was stolen AFTER they picked it up), and claim approval I am now getting the run around for having the check be disbursed. Manager last week tells me the claim check will for sure be delivered to me on Monday 11/28 (address confirmed). When it didnt arrive yesterday I waited an hour to speak to another manager who assured me that it would arrive by the next day 11/29. He GUARUNTEED it on a recorded line. Nothing was delivered today. When I tried to reach out I couldn't get through to anyone and have not been called/emailed once even though I've provided this information to every rep I've spoken to pleading for them to keep me in the loop. I'm not sure what more I can possibly do.**** Placed package in this dropbox at 200 S Trinity St. Decatur, TX 76234 with $1000+ value on 11/9/2022 and it has still not been scanned as of 11/17/2022. I'm being told now that it was most likely stolen even though I made sure that the package dropped into the dropbox before leaving and reopened it to make sure. So the only explaination would be that the UPS driver stole the package themselves and UPS still will not be taking action. I cannot believe how this has been handled."

"They wouldn't take my package"