Prosperity Bank,

23310 Cinco Ranch Blvd, Katy, TX 77494, United States

"This bank charges a 1.5% fee for cashing a check that was issued from their bank. This is literally nothing more than theft. I will never ever bank with them. Every other bank in this country that I have ever dealt with does not charge a fee to cash a check that it was issued from their bank. The greed of this company is disgusting"

"Disappointed in the customer service with this branch. Gave all my information to the teller and my deposit still went into the wrong account. When called the next day to get the problem fixed, the lady was not helpful and did not fix the mix up the teller had done."

"Terrible customer service. Teller could not get a simple cash deposit into the right account with out messing up and depositing into a different account after given drivers license and debit card."

"Prosperity Bank online banking has been the worst ever, needing password resets almost every second day! And their customer support number is never reachable, I have a business account - when I finally got a real person after 40 minutes she could only deal with personal not business accounts and said she will transfer me- but put me back in the queue for another 40 minutes! The next lady asked my tax ID which I gave her, date of business registration- which I gave her- then she says I have to tell the date of opening the account! When I asked to speak with a manager so that they can ask some other security question - the lady put me back in the queue one more time."

"I come in here about once a week and its always well staffed with smiling and courteous employees. The free lollipops are the perfect touch for any bank."