Prosperity Bank,

1515 West Grand Parkway South, Katy, TX 77494

"They take time to serve and are racist towards Latinos. very racist"

"**update: I (finally) received a call from this branch today and apparently they have replaced the previous management. The new manager seems very professional and thorough, I will update again when I stop by tomorrow morning to meet her** (Original review below) I have has nothing but unprofessional experiences with this branch since moving here. I have ordered three replacement debit cards since June of this year; it is now mid December and I have not received a single one of those cards. I have stopped by and asked for information and updates to no avail, I have been told I would receive a call with more information, and I have received zero calls. I have been stared at with blank vacant expressions when asking for status updates on the cards I have ordered and been sighed at when I have asked for temporary cards, as though it is inconvenient to follow through with basic requests from customers. I have had personal checking and savings accounts with prosperity for over twelve years, and tomorrow I will be driving to this location to close my remaining account. I tried to have this issue resolved today through the customer service number and the person I spoke to was unable to give me any answers or solutions. This branch has been an absolute disappointment and I could not be sadder that the bank I have trusted since the age of thirteen can no longer do something as simple as order a debit card for a customer or even treat the clients as though they are important."

"Love this bank! Good service and location and they have safe deposit boxes."

"Prosperity bank is awesome!"

"I love the personal service I get at this location. I have been banking here for years and they always go the extra mile to take care of me."