Chicago Fish & Chicken Grill -CASS & GRAND Market

"Really great food, accurate wait times and a friendly team"

"Warning! Never order food from Chicago Fish Chicken Grill (3609 Cass Avenue). Very unsanitary. I ordered catfish nuggets, party wings, and fries this afternoon for lunch. While waiting on my order, I overheard a lady customer yelling at a Hispanic male cook about eating from someone’s food and then placing it back into someone’s order. I got up and asked the lady customer to repeat herself. She said, “I saw him eating from someone’s fries and then place the same fries back into someone’s order.” The lady customer pointed to an order of catfish nuggets and fries. I asked the Indian lady who was operating the cash register if that order belong to me, she said it did. The Indian lady explained that the Hispanic guy was only testing to see if the fries were fully cooked. The lady customer confronted her by asking, “How many fries does it take to check if they’re done? I saw him eat several fries and then place them back into someone’s order.” The Hispanic cook walked away towards the back and started saying something in Spanish. I asked him to speak up and repeat himself in English, he didn’t. I told the Indian lady I wanted a new order of fries and then asked to speak to the manager. She said the manager wouldn’t be in until later and that the same Hispanic guy who had ate fries from my order was the assistant manager. I watched him cook a new order of fries. No one apologized for the inconvenience. No one apologized for the unsanitary behavior of the cook. I will never order food from this place again."

"Wings and catfish fillets were decent. Cold fries but that's delivery. Styrofoam boxes melted together from food. Worst part is that the catfish nuggets weren't skinned. Rubbery and nasty. All it would take is for them to be skinned and it would be way better but maybe that's a personal preference."