Mel's Pet Parlour 308 East Liberty Avenue, Round Rock, TX 78664

"This place is HORRIFIC. They are abusing and neglecting animals and were just cited for such neglect and failure to render aid to dogs boarded there, resulting in one of them dying. They were severely dehydrated and left to sit in their own waste for 12 days. I personally took my cat there to be groomed a few years ago and he was returned to me with a huge cut on his arm, down to the bone with a huge flap of skin hanging off it. It smells horrible in there too. Do your research, so many horror stories, this place needs to be shut down!"

"We’ve been taking our dogs to Mel’s for both grooming and boarding for 10+ years and have always had a great experience. We’ve taken our dogs there in every stage of their lives (from puppies to seniors) and have always known they’ve been in great hands. We can see how much the ladies love animals and have always shown a tremendous amount of care towards our dogs. Mel, Jessie and Jennifer are always very responsive, responsible and I know I can always count on them to provide a safe and loving environment for our dogs. Honestly, there’s nobody else that we’d want to watch our pups!"

"Beware of this place. I boarded my 2 dogs there for 12 days. I was out of the country. When I picked them up after my trip, my dogs did not recognize, nor were they excited or happy to see me. There were several signs of neglect and abuse on the part of the caretaker. She did not call the emergency contact and ignored my dogs' suffering. Zoey died hours later after I brought her home from Mel's . She could not stand or walk, she couldn't eat or drink water. She had caked vomit under her chin, both Owen and Zoey smelled bad. Owen was diagnosed with extreme dehydration and a UTI. This was reported to the RR Police Dept. The police issued Mel's a citation based on the neglect to render aid to a suffering animal who was under their care. Negative reviews seem to be buried."

"We have been going to Mel's for years. They always do a great job and the dogs come back so cute!.) Drop off & pick up are always so easy. Now that my dogs are seniors they are taking extra good care of them to make sure they are comfortable."

"Avoid this place at all costs. They are abusive to the dogs, we learned that the hard way. This is a picture of my dog and when I picked him up they could give me no explanation as to how this happened. Mel’s words were “my daughter groomed him so we don’t know for sure how it happened”. They had me sign an incident report and pay before bringing him out. They also have dogs caged multiple at a time. They’re constantly yelling at the animals as well. They shouldn’t even be in business anymore. Look at all the reviews anywhere you can, Yelp, Nextdoor, Facebook. They are abusing these innocent animals."