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Mortgage Financial Services
2001 Lakeside Parkway, Flower Mound, Texas, United States
About the Mortgage Financial Services
Mortgage Financial Services is a leading finance institution located at 2001 Lakeside Parkway in Flower Mound, Texas, United States. Specializing in mortgage services, they offer a wide range of financial solutions to help clients achieve their homeownership goals. With a team of experienced professionals, Mortgage Financial Services provides personalized assistance and guidance throughout the mortgage process, ensuring a smooth and successful experience for every client. Whether you are a first-time homebuyer or looking to refinance your current mortgage, Mortgage Financial Services is committed to helping you secure the best financing options tailored to your needs.
Photos of Mortgage Financial Services
2001 Lakeside Pkwy, Flower Mound, TX 75028, United States
Opening hours of Mortgage Financial Services
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Mortgage Financial Services
"I just purchased my first home and Cathy and her team were outstanding! She is always available to answer any and all questions that I had. She takes a personal interest in her clients homes and finances. Truly unmatched!"
"Gotta be honest. I'm torn on this one. And I honestly waited over three years to leave this review. I'm no longer angry but I'm still DEEPLY hurt and disappointed. Let me preface this by saying that I'm big on building relationships... in business, etc. I thought I had a good relationship with Marlin Kelly. He was a branch manager and I attempted to work with him on refinancing my home. Nice guy. Really nice guy... which is why I hate writing this review. Marlon is cool, laid back, and a huge car enthusiast. So we connected right away. When talking to him, he really made me feel like I had a friendly connection with him. I felt like it was going to be a good working experience. In terms of business, he has a way of making you feel comfortable. He makes you feel as if the refinancing process will not be a big deal and he's there for you. In fairness, he has helped me before and the process was great. It was a little irritating when I had to deal with some of his co-workers/ family members that kept reaching out for information that I already sent... but nonetheless, things got done. In my previous experience, I was about 85% satisfied. Somewhere between him and the title company, someone forgot to include my condo insurance in escrow. So the paperwork got processed and that part was never considered. Imagine my surprise when I got a letter that my insurance dropped me. But on the bright side, I discovered that it was cheaper if I paid the insurance myself. So that mistake turned out to be a bit of a blessing. So going into this last time I had to deal with Marlon, I was expecting a similar experience. Things started off great with the friendly small talk. Things got a little bumpy when his family members/ co-workers started asking for info that I already sent. I found myself forwarding and re-forwarding emails that were already sent. And I tried saying (in a nice way) I would stress in my replies: "Per XYZ date, I previously sent this.... Yada yada yada" Then we got into this period of time where days or even a week would go by before he would return my calls. He would always apologize and say that he was busy or dealing with other customers. But he assured me that everything was ok with my situation. To the point that he advised me not to worry about paying next month's mortgage (at the time) because the re-financing was going to go through. It was a for-sure thing. Then.... Silence... radio silence... I ended up paying next month's mortgage because I wasn't sure what was going on. Pretty much I didn't hear back from him. I ended up having to go through another company all together. Looking back, I'm extremely disappointed in how that situation went down. Had I not paid my mortgage, I can only speculate how that would have impacted my credit and overall standings with the finance company I had (or was trying to go to) at the time. To this day, we never spoke again. And I'm not interested... because likely he'll play the nice guy role, give me a bunch of BS, and I'll hang up with him... wanting to buy into the idea that it was all a huge misunderstanding. I sincerely hope it was a misunderstanding. I sincerely hope he's handling his business transactions a lot better today. I'll just say this, if you decide to work with him, be VERY weary if you're trying to reach him and not hearing back in a reasonable amount of time. Also, have a backup plan or a second point of contact- if he goes silent on you. From my point of view, there's no excuse to justify a finance manager stopping all communication when you're that deep in the re-finance process with him. And YES, I was actively trying to reach out to him. For clarity, this isn't me holding in the three years of anger. This was about MY finances and it's about YOUR finances where I finally decided that I needed to share my experience. Marlon: Nice guy. I'll likely speak if I saw him in public, but I'd keep the conversation to a minimum. In terms of business, I no longer have confidence in him"
"Making the decision to go along with Mortgage Financial Services was my BEST decision EVER! let's not forget the BEST Satisfaction and confidence as well it was so easy and the Fastest Mrs.Jennifer and her assistant Mrs.Brandy are my make it happen Ladies in my first time experience as a first time home buyer, They kept me motivated and uplifted daily with communications they also are available to take any questions I had along the way and made sure to let me know after making their magic happen into making me a first time Home owner that they are always there to reach out to for any future questions,If there is anyone who's looking to buy a home I would HIGHLY recommend Mortgage Financial Services to help make everything run smoothly and to get you the home you dream of! It's not enough time nor space for me to actually write how AWESOME this company is and has been to me and my Family. Don't hesitate! Give Mortgage Financial Services a call ASAP. #WEGOTTHEHOUSE!!!!!! :)"
"Mortgage Financial Services represented much more than I actually expected from a client business perspective. True professionals from the top down. Quick to respond to my phone calls with answers to all my questions. I'm sure behind the scene their combined knowledge and financial expertise was at full throttle. But, they made the purchase of our new home appear as if it were a seamless process. That's impressive! Highly recommended!"
"We are first time homebuyers and Shane made the whole process so easy! There were times that we were feeling stressed about the costs, but Shane took the time to break everything down in terms that we could understand. I highly recommend him and his team for all of your home buying needs!"
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