Recovery Unplugged Residential Treatment Center 14109 Farm to Market 969, Austin, TX 78724

"So the staff is fantastic, the food is top notch. The facility itself is decent - it's an old nursing home that was built in the late 60s going by property records. It's a little run down, but it has solid bones. But their COVID protocol blows. If someone tests positive, they either move their roommate into another room (thus, spreading the love, so to speak), or ship you off to a different location that they have. Yes, I went to rehab and came home with COVID. The upside is since I was close to graduating, I was able to just go home (with a certificate of completion) when I got sick. And oh god, did I get sick. Several days in the hospital, almost wound up on a ventilator. I had met my out of pocket for the year before going - but I'm now getting bills from every NP and Dr that had any contact with me, along with medication bills from CVS (I never use CVS, I guess that's who they use?). I know damn well every med was covered by my insurance except for vitamins, but I was assured that whatever my insurance paid was "all inclusive" and I'd see zero cost, due to being over my out of pocket for the year. I also wound up going into bad withdrawal from benzos while there - they'd assumed I'd been detoxed from them before arriving, wasn't the case (to be fair, I thought my detox at another facility had also handled that). Took 4 days and multiple drug tests to finally get any relief (the benzo I'm prescribed doesn't show up on most pee-in-a-cup tests). Their program is great, I especially love that they're not trying to ram 12 step down your throat. You have a reasonable amount of freedom, though you won't have access to your phone unless your counselor is present (this is typical), and making phone calls is downright difficult (need your counselor, aside from a "safe call" to let your family know you've arrived.. and you only get that if you didn't transfer from their own detox center). Their protocols when someone is sick, not so much. And nobody could ever tell me what I would wind up paying - I still have no idea what I'm going to owe, despite multiple phone calls. All of the griping aside, all of the techs were great, same with counselors, ops manager (Vinny), nursing, and especially the chefs (omg the food was always AMAZING). They do have a solid program, everyone is generally pretty great to deal with.. just hope you don't run into any complications once you're on the residential side. Or wind up with COVID. At least they took me home the same day I tested positive, but I got stuck with the bill for the test (they took me to Ally ER instead of doing something easy like a $10 rapid test, so I have a bill for a few thousand that my insurance didn't cover). They also (accidentally) froze my insulin - they covered the copay for replacement, but once I got out, I wound up having to pay out of pocket for my next refill since it was considered too early. My copay is $30, out of pocket is $600 for ~2 weeks. Add the bill from Ally for my COVID test, and another refill of insulin once I got home, and... OW MY WALLET. Between the bills that have started rolling in, and my current financial situation, it's tempting to file chapter 7. Especially since I couldn't get access to my phone to pay bills easily."

"Honestly, my favorite part of the entire recovery process. The food is fantastic. The facility is clean and spacious yet cozy. The staff is *chef's kiss*. 10/10 I loved it. I don't want to go back, but if I have to I'm going through RU."

"If you’re thinking about coming to recovery unplugged, look no further. The best staff in the business, AMAZING FOOD, and plus you’ll learn how to live without drugs and alcohol. THRIVE like you never have. It’s all love at recovery unplugged rehab"

"I spent 120 days at Recovery Unplugged and I am forever grateful for my time. The counselors and alumni coordinators genuinely care about your sobriety and mental health and they do set you up for success. However, several of the staff members (techs mostly) are there for the wrong reasons. **Dawn specifically was known for flirting with the male clients and saying innappropriate comments to everyone. She made my time at residential pretty hard & she was not a fan of pretty girls or anyone she considered to be a “threat...” which as a staff member that was pretty embarrassing and unprofessional for her. She lied on several occasions to make herself look like she was doing her job, violated HIPAA by discussing clients information throughout RU and was extremely unprofessional to say the least. That woman does not deserve to have a job and most of the clients will agree. The cooks were great, groups were well organized and basketball/the gym was a plus. I will say, for Recovery Unplugged, being a music based program, there were not many opportunities for people to play their music. There were certain hours we could use the instruments and the techs change the rules for those daily. The counselors really spend their time making us feel loved and heard and without them I would not be almost 6 months sober. Again, much unnecessary drama with the staff and at times I felt like my sobriety was not their top priority but aside from the techs, the program really was incredible and I owe my sobriety to RU."

"As a former addict & alcoholic, I would like to share that this amazing treatment center transformed my life by giving me the tools necessary for continuous sobriety. I owe Recovery Unplugged and their professional & kind staff a huge THANK YOU for helping me recover safely. Thank you for always being there with open arms and consistently checking up on me to make sure that I’m still happy and healthy!"