Pinnacle Bank 1403 West Henderson Street, Cleburne, TX 76033

"Adriana Reynaga was not helpful and set up the account with the name misspelled even though she had all of the papers right there. Didn't explain anything to us just kept telling us no if we asked if we could do a certain type of account vs another. Wasn't happy and felt like we were bothering her just trying to set up my child's account. I do not recommend this branch."

"This Cleburne Branch was so great to assist me today! Even though the system was down they offered to hand write me a receipt and stated the deposit would be made as soon as the system was working again. I ended up coming to this location bc the Keene branch was so rude and offered zero assistance to the system being down. Not sure how the Keene Branch remains open. They have horrible customer service. The Cleburne Branch has earned my business from now on."

"Women inside are very rude. No customer service no one greeted anyone. Everyone snacked and laughed among themselves instead of doing there job. Better service in the drive thru"

"I called to inquire about opening a checking account and the process of getting a debit card. I was essentially told it depends on whether they feel like printing me a debit card that day or not. This seems to be inconsistent treatment of customers. I'm pretty sure this encounter flirts with the Unfair Deceptive Abusive Acts Policy."

"Update: I did want to mention that both the lady we worked with on our loan and the regional President contacted me to apologize for the service we received. I do think that was very professional of them to do and really appreciated the call. I am changing my rating to a 3 star for that reason. I recommend looking at other banks first. The process here was very unorganized and terrible communication throughout the entire process. Never made it clear what info she needed and then we would send info and she would come back and tell us that isn't what she wanted and would go back and forth. It was taking us months to get our building loan ready to go and were getting nowhere. The person we worked with was very rude and after that, we moved to Worthington Bank and had them pay off our land loan with Pinnacle and got everything approved, all paperwork completed and closed on the building loan all within 2 1/2 weeks! And they are much more pleasant to work with. Should have done that originally!"