Independent Financial 201 West Ellison Street, Burleson, TX 76028

"For the most part I'm exceptionally pleased. Customer service, whether in person or by phone have always been extremely helpful and courteous. After my last husband's death I did have issues trying to cash checks made out to "The Estate of......." and was told I needed to have his will probated, which I did, more for other reasons than a couple of checks. Unfortunately I wasn't told I also needed an estate account which I wasn't going to do. Instead I went to the check issuers and had the checks replaced, which was no small feat with Blue Cross Blue Shield! I have to say, I miss Community Bank, where we knew each other by name and could get immediate loans, etc. when necessary. But, that's what comes with growth and growth is good, right?"

"If you want a bank that doesn't want to help you even if you have almost $200,000 on deposit with them, this is your place. Huge building with 3 people that work there that have no authority and aren't really interested in helping or working. Two recent experiences with them that were less than acceptable, so I'm moving elsewhere after 30 years with them....."

"Don't use this bank. Only still use them because my stuff goes through them. Keep switching who owns bank. Cut back opened hours. Have had multiple issues past couple months with them from computer issues, have low amount of cash on hand, and coin machine not working."

"**Updated my rating, because I do appreciate the personal phone call and offer of free replacement checks with the new routing number. Been banking with Community Bank since 2005. When it changed hands and became NorthStar, we had to get new debit cards and take some extra steps in online banking. They still kept our old routing number. Now that it has changed hands again, Independent Bank will not accept my checks or deposit slips. So disappointed to have to shred 3 brand new expensive checkbooks. The lines have grown longer in drive through banking, and most of the friendly tellers that we have known for years are now gone. Sad."

"Been at this same location for about 35 years, each time they change hands it get worse. Now as independent bank, it's crazy.. I have multiple accounts, one to just pay bills with that is linked to another account where I keep extra money, today I find out the one I pay bills with was missing from my online account, after research I find they "closed" the account because it hit zero dollars, to bad they did not see I had direct deposit into this account, to bad they did not see I had another account linked to this one where they could sweep money if needed, to bad they did not account for the fact I deposited 2k Into the account the next day after it went to $0. Now keep in mind, I did not go negative, just went to $0. To bad they did not notify me in any way. Talk to banker who told me this seems to be independent bank policy because other people were having the same issue. I've left message for VP of operations to call me, we will see."