Texas Regional Bank

"I usually go with Liz Martinez, she is always good and friendly. She gives all the information and takes the time to explain everything. I have 2 accounts and Liz always helps me a lot. She is one of the examples of service in this field. Also when you call on the phone he always explains everything clearly and easy to understand."

"Very professional bankers. Opened a second account and Hailey Farias was so helpful and most of all patient explaining mobil banking banking."

"Marcy the branch manager is very rude. Please make sure you leave with your license because after you accuse one of her tellers she well threaten to shut down your account. Ever since this incident every time I go in she makes sure that my teenager daughter and I wait and have a terrible experience. My teenager tried to get a debit card and was turned away because the 4 tellers, loan manager, and branch manager couldn’t do it. I began to record and loan manager Nora and Marcy both called Rick Morales their supervisor and told him my daughter called one of them the B word…after speaking to Rick and telling him that I have proof she didn’t say that he went on to tell me to get my affairs in order and I have 5 days to leave their bank. Worst bank ever since situation with Marcy."

"Lies, fake smiles, and detrimentally outdated infrastructure. Started with multiple accounts. Was promised awesome services and access. Every single service promised failed every single time. Whittled down to one account to see if they would improve and catch up over time. Very disappointed. Might be fine for the sheep, but it just won't help a shepherd. This is not the bank for young and entrepreneurial folks who need to move their money any faster than their very old fashioned way."

"Good customer service. Very professional staff. Just didn’t realize that you can’t use their debit cards with Apple Pay. Not sure I’ll keep the account now. But I do like that you get notifications for credit and debit postings almost instantly."