PetSmart 8230 Kirby Drive, Houston, TX 77054

"Grooming staff lost a gem when Luis left. Took my dogs in yesterday, when I picked up the poodle, who should have a shaved snout had long hair, and I asked them to please correct it, when I saw my Shih Tzu, I said, oh my God that looks hideous. They had shaved her entire tail and her ears off. I did not ask him to not charge me for her, but I was unhappy about the fact that she looked that way. Reiterated that I just wanted to have the poodles face corrected so that it was shaved and needed to ahead and have it done so I can get back to work. The new salon manager, a really rude person, told me he had to go get the manager about my Shih Tzu’s grooming. I did not ask him to do that, but I asked him was to correct the poodles face. Escalated from there, when the salon manager informed me that he "didn’t feel comfortable" grooming my dog, and wouldn’t correct the situation, then said that there were no other groomers available, there were literally two standing there. My dogs have gone there two years. Notes in the system concerning cuts. Not going to lie, at that point I gave him some choice words, and I will never be going back there, so long as he is employed. By the way, I was a two year LOYAL customer. Spent thousands on grooming, pet food, toys, clothes and accessories for my dogs there.. NO MORE! Luis , Who used to work in the salon, was absolutely lovely, never shaved my dog, took the time to comb out any mats and called to discuss anything needed with me FIRST. This new guy did not call me.. While her ears may have had mats, I personally combed out her tail before going, no reason at all to have shaved that off. Not impressed with the manager, either, who didn’t say anything, and let the salon manager roll over him. Clearly, can’t manage, sorry to say, but if you cannot discuss the issue with me without letting your salon manager run me over, then you don’t need to be a manager.. Picture below, had to have my employee take the dogs home so I didn’t have to look at them at my job, because I was so upset at the hideous job done. Will never go back. My poor Shih Tzu used to be beautiful. Now I have to look at months of this!"

"Thank you so much petsmart for giving our daughter such a great explanation of the pets there! You all are awesome!!! We will be back to purchase our gift to her and buy supplies!! Such amazing employees! And truly happy to be there!"