First Steps Nursing and Therapy Services
105 South Seguin Road, Converse, Texas 78109
About the Business
First Steps Nursing and Therapy Services is a premier health institution located at 105 South Seguin Road in Converse, Texas. We provide top-notch nursing and therapy services to individuals of all ages, helping them take their first steps towards better health and wellness. Our dedicated team of professionals is committed to providing personalized care and support to each patient, ensuring they receive the highest quality of service. At First Steps Nursing and Therapy Services, we strive to make a positive impact on the lives of our patients by promoting healing, independence, and overall well-being.
Photos
Contacts
105 S Seguin Rd #104, Converse, TX 78109, United States
Opening hours
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Great people, great service!"
"Been working for this company for over a year now, and I am blessed to work with such great people. I enjoy working with FSNTS, Administration works just as hard as their employees, and show much appreciation. Which I feel goes a long way, I look forward to growing with the company."
"Happy to say I have been with this company for over 5 years, everyone’s truly cares about our First Steps patients and this is an amazing place to work! We have fabulous staff in and out of the office !"
"I would give this company a 0 rating if I could. First, the staff, the scheduler Candace for one, is horrible. She doesn't take any responsibility for anything that she does and throws the nurses under the bus for her own incompetence. Second, they will send untrained and unqualified nurses to your home just to have a nurse scheduled. They DO NOT DO license checks nor do they do background checks on the nurses they hire or they would have known that 2 of the nurses they sent to my home were under investigation for some pretty severe things. They sent a Graduate nurse to my home who had 0 experience with a Trach and a Vent and then had the nerve to tell her I would be home if anything happened. What!!!!???? My son decanted while I was going to the bathroom and the nurse just stood there looking at the vent wondering why it said "Circuit Disconnect". Luckily I was home and when I called Candace she pretty much blew me off. They tried to send another one just recently who had never even seen a Trach. They are all about money and that is all they care about. They will defiantly lie to you and they are very shady. I had a nurse who abused my son and caught on camera, reported it to them, and they never reported it to the Board of Nursing which is required. I had to. The Administrator Eric, who is the owners son, stated that I was difficult and picky. Well why would I not be picky about the nurses you keep sending to my house who are unqualified and untrained. Now for the best part of my review, the owner. Celeste is a retired Air Force Veteran and a nurse and she actually argued with me on the phone and I quote "I bet I out rank you", are you kidding me??? We are both retired and I had to remind her that her retired rank has nothing to do with the care of my child. The staff changes frequently because of her. The nurses are paid extremely low. She even called around and her shady staff tried to pull a fast one and told me we had nurses to come and cover shifts just to find out if I was really switching companies lol, yeah didn't work. I saw what they were trying to do and as shady as they are they could care less. I am glad I switched, the MAR was ALWAYS wrong, the communication was horrible, they don't recruit but post a general indeed ad and wait for people to apply, send the nurses qualified to care for your child other places, and again, their nurses hate the company. At least the ones I have and they all went with me. They never paid them on time and blamed it on charting but I literally watch my nurses chart, THEY don't sign off on it causing delays in pay. Bottom line, They are a horrible company providing PDN services, look at another company. Its quality over quantity. There is a nurse shortage but there is also plenty of nurses that will care for your child that are not criminals, mentally unstable, have the qualifications to care for your child, don't steal meds and fall asleep, be late, not show up ect. etc ect. its a buisness I get it, but patient care should be number one and this company could care less about the care a child is receiving as long as they get paid! They do have very few good nurses and I was lucky to have the three I ended up with. I am glad we all made the switch!"
"Very nice people, good services"
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